Service Manager
5 hours ago
The ideal candidate will provide and maintain excellent customer service and be the frontline service contact for our external customers.
Purpose
- Provide Customer Service timely
- Growth in business by offering delightful customer experience
- Build Team and Service Network across India
Responsibilities
- Lead and motivate a trained staff to provide quality service to all customers in a timely manner
- Serve as the key liaison to sales and management to ensure consistent customer satisfaction
- Provide status and service reports to recommend next steps to management
- Physical visit on Sites for Service of Products
- Handling customer Queries & Provide Technical support on call.
- Site Surveys for New Projects Installations
- Testing & repairing of Lithium Batteries
- Testing & repairing of Solar Inverters PCB
- Design circuits with the help of Matlab
- Design structure & SLD with the help of Autocad/sketchup
- Production & Assembly of Solar Inverters & Lithium Batteries
- Ensure Quality check of All Products
- Maintain Proper records of service calls on Google sheet/Excel/CRM
- PCB Circuit Design
- Production & Assembly of Inverters.
Qualifications
- Preferred Btech/ITI/Diploma/Graduate/
- Good Knowledge of Power Electronics/Electrical/Electronics
- Interest to grow career in R&D sector
- Great communication skills, fluency in both English & Hindi
- An attitude to get things done, willing to work minimum 3 years
- Rigorous follow-up and Skills to handle Customer Queries
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