Service Assistant Manager – Aftermarket

3 days ago

Faridabad, Haryana, India Job24by7 Full time ₹ 12,00,000 - ₹ 36,00,000 per year

Job Description: Assistant Manager – Aftermarket (Service & Aftermarket Department)

Location: Faridabad

Experience: 3-7 Years

Department: Service & Aftermarket

Position Overview:

We are seeking a dynamic, technically strong, and customer-oriented
Assistant Manager – Aftermarket
to join our Service team. The role involves installation, commissioning, troubleshooting, and service support for Pumps, Cooling Towers, Valves, and Actuators. The ideal candidate will demonstrate hands-on technical proficiency, strong customer-handling skills, and a commitment to delivering high-quality aftermarket service.

Experience Required:

  • Diploma (Mechanical / Electrical):
    8+ years
  • B.Tech (Mechanical / Electrical):
    4–6 years

Key Responsibilities:

1. Technical & Service Execution

  • Manage installation, commissioning, and service activities for Pumps, Cooling Towers, Valves, and Actuators independently.
  • Perform testing and commissioning of Cooling Towers.
  • Work confidently on PLC-based controllers, HMIs, VFDs, and BMS-integrated systems.
  • Conduct detailed root cause analysis (RCA) and fishbone analysis for failures.
  • Support Energy Audit processes and collect field data for HVAC system optimization.
  • Prepare timely and accurate service reports and provide technical feedback to customers and internal teams.

2. Customer Management & Communication

  • Act as the primary point of contact for customer queries via phone, email, and on-site visits.
  • Build strong long-term relationships by understanding customer operational needs.
  • Address customer complaints promptly and professionally.
  • Provide support to OEM service teams and coordinate with internal departments for seamless service delivery.
  • Handle complete site coordination from installation to final handover.

3. Administrative & Coordination Responsibilities

  • Maintain detailed service documentation, reports, and site records.
  • Prepare service summaries, communication logs, and reports using MS Office and Outlook.
  • Collaborate cross-functionally to enhance service delivery and support aftermarket revenue growth.
  • Willingness to travel extensively across India for service assignments.

Skills & Attributes:

  • Strong technical understanding of HVAC systems and equipment.
  • Excellent communication, customer-handling, and presentation skills.
  • Proficiency in MS Office, Excel, and Outlook.
  • Strong analytical, troubleshooting, and problem-solving abilities.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Customer-centric mindset with a focus on service excellence.

Experience & Requirements:

  • Proven experience as a Service Engineer / Aftermarket Engineer / Assistant Manager in the HVAC or capital equipment industry.
  • Ability to independently handle site operations and communicate effectively at all organizational levels.
  • Strong business acumen and technical expertise.
  • Knowledge of energy efficiency practices and HVAC optimization is a plus.

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