Customer Success Manager

Company Description:

Data Poem is a core AI company with a mission to uncover the true causation behind data. Our innovative Large Causal Architecture is designed to reveal deep, actionable relationships within data. Powered by POEM365, our enterprise-scale AI model draws insights from millions of transactions, spending patterns, and global brands. Based on this intelligence, we introduce Enterprise Consciousness, a paradigm that empowers organizations to think and act as one.

Ideal You:

 You have been managing a client from an agency or working in a client organization - in the marketing or advertising-related domains. 

  You may be an analyst, a planner, or a research manager. Media planning experience with a reputed media agency will be an added advantage.

  Numbers speak to you, and you can summarize volumes of data into a few rows of actionable insights - not that you must manage these databases, but you must be able to register broad numbers in your head.

  You are inquisitive about what’s going on and the big trends around – things that give you an idea, personally or professionally. Your thoughts are clear, and you can communicate well in English – written and spoken. You like engaging in small talk on any subject that may interest the listener. Should be self-motivated and excited about life in general. Then you are probably one of the ideal candidates to join our Client Servicing Team.

• Position: Customer Success Manager
• On-Site
• 8+years of experience
• Permanent Position
• Immediate joiner or serving notice period

Job Description:

• Be the solicitor, custodian, gatekeeper of client-related category / brand information, and cascade them internally.
• Actively interact with the data & AI teams to find gaps in information.
• Provide ideas to aggregate data and smarter ways of presenting our outputs to clients.
• Manage delivery timelines - internal & external.
• Undertake a demo our SaaS platform to our prospects (post-training)
• You will also be required to deep dive into the outputs generated by our AI team and create a 15 slider Executive Summary Presentation (PPT) – and within 6 months of joining present the same to our clients.
• Be the SPOC for the assigned clients.

Qualification, skill sets & experience:

• Graduate/Masters in the field of Business, Marketing, Advertising Media, Retail analytics, or other equivalent degree or equivalent work experience
• Exposure in at-least 3 to 4 traditional Marketing Research tools & technique. (e.g., TV viewership data, digital analytics tools including influencer marketing tools, Retail Panel data, Client sales data, Ad expenditure reports from Nielsen and/or Kantar et al)
• Affinity for numbers and attention to detail
• Excellent communication and interpersonal skills
• Ability to build and maintain client relationships
• 8+ years of relevant experience (Marketing analytics, Brand Management / Advertising Media / Consumer Research sectors)

Technical Competencies

• Well versed with MS Excel (Pivots, calculated fields, Conditional formatting, charts, dropdown lists etc.), MS PowerPoint & MS Word (proposal formatting)
• Any added formal Qualification in the marketing/ advertising/ research domains would be an added advantage.

Key Deliverables of the Role:

• Call, write, WhatsApp clients - get things out from them, in time.
• Managing timely delivery of commitments made to clients. 
• Ensure that a process (some are in place, and you can evolve a few) is followed internally for a smoother work delivery, without the last-minute stress.
• Become the “go to person” for the specific clients within 90 days of joining us.
• Generate happiness around within the organization by being a good team member.
• Senior Manager – must have managed a team of 3+ members.

Most Important: Track record of good work ethics (your past managers should vouch for your integrity, else please don’t waste your time applying for this position)