Business Development Manager – SaaS Telephony Business

3 weeks ago

Gurugram Haryana India, IN Teeoff Technologies Full time

Location: Gurugram

Department: Business & Strategy

Experience Required: 3–4 Years

Reports To: AVP – Business & Strategy



About the Role


We are seeking a motivated and results-driven Business Development Manager to support and grow our SaaS-based Telephony business. The ideal candidate will have experience in SaaS or telephony solutions, strong business development skills, and a proven ability to acquire and manage B2B clients. This role requires an entrepreneurial mindset, hands-on execution, and the ability to work closely with cross-functional teams.



Key Responsibilities



Business Development


  • Drive client acquisition efforts across industries for our telephony SaaS solutions.
  • Build and manage a robust sales pipeline, from lead generation to deal closure.
  • Own revenue targets and deliver consistent growth.



Market & Strategy Support


  • Assist in defining GTM strategies, pricing models, and competitive positioning.
  • Conduct market research and identify new opportunities for expansion.



Client Engagement


  • Develop and maintain strong relationships with enterprise and mid-market clients.
  • Ensure high levels of customer satisfaction and identify upselling/cross-selling opportunities.



Product Collaboration


  • Work closely with product and tech teams to share customer feedback and align offerings with market needs.
  • Support in identifying feature gaps and competitive advantages.



Partnerships


  • Assist in building alliances with telecom operators, CPaaS providers, and solution vendors to expand market reach.



KPIs & Reporting


  • New client acquisition and pipeline growth.
  • Revenue contribution against targets.
  • Customer retention and account growth.
  • Supporting metrics such as CAC, LTV, MRR.



Requirements



Experience


  • 3–4 years of total experience in SaaS, CPaaS, or VoIP/telephony business development.
  • Proven track record in B2B sales, client acquisition, and revenue delivery.



Knowledge


  • Familiarity with SIP, VoIP, cloud telephony platforms (e.g., Twilio, Exotel, Knowlarity).
  • Understanding of CRM/ERP integrations, IVR systems, and API-based communications platforms.



Skills


  • Strong business development and negotiation skills.
  • Excellent communication and stakeholder management abilities.
  • Startup mindset – agile, resourceful, and outcome-driven.



Preferred Qualifications


  • Bachelor’s degree in Engineering, Technology, or Telecom.
  • MBA or business certification.
  • Prior experience in SaaS startups, CPaaS providers, or telecom tech firms.



What We Offer


  • High-visibility role with strong growth potential.
  • Competitive compensation with performance-linked incentives.
  • Entrepreneurial and collaborative work environment in a fast-growing AI & telecom venture.


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