Business Development Manager – SaaS Telephony Business
3 weeks ago
Location: Gurugram
Department: Business & Strategy
Experience Required: 3–4 Years
Reports To: AVP – Business & Strategy
We are seeking a motivated and results-driven Business Development Manager to support and grow our SaaS-based Telephony business. The ideal candidate will have experience in SaaS or telephony solutions, strong business development skills, and a proven ability to acquire and manage B2B clients. This role requires an entrepreneurial mindset, hands-on execution, and the ability to work closely with cross-functional teams.
- Drive client acquisition efforts across industries for our telephony SaaS solutions.
- Build and manage a robust sales pipeline, from lead generation to deal closure.
- Own revenue targets and deliver consistent growth.
- Assist in defining GTM strategies, pricing models, and competitive positioning.
- Conduct market research and identify new opportunities for expansion.
- Develop and maintain strong relationships with enterprise and mid-market clients.
- Ensure high levels of customer satisfaction and identify upselling/cross-selling opportunities.
- Work closely with product and tech teams to share customer feedback and align offerings with market needs.
- Support in identifying feature gaps and competitive advantages.
- Assist in building alliances with telecom operators, CPaaS providers, and solution vendors to expand market reach.
- New client acquisition and pipeline growth.
- Revenue contribution against targets.
- Customer retention and account growth.
- Supporting metrics such as CAC, LTV, MRR.
- 3–4 years of total experience in SaaS, CPaaS, or VoIP/telephony business development.
- Proven track record in B2B sales, client acquisition, and revenue delivery.
- Familiarity with SIP, VoIP, cloud telephony platforms (e.g., Twilio, Exotel, Knowlarity).
- Understanding of CRM/ERP integrations, IVR systems, and API-based communications platforms.
- Strong business development and negotiation skills.
- Excellent communication and stakeholder management abilities.
- Startup mindset – agile, resourceful, and outcome-driven.
- Bachelor’s degree in Engineering, Technology, or Telecom.
- MBA or business certification.
- Prior experience in SaaS startups, CPaaS providers, or telecom tech firms.
- High-visibility role with strong growth potential.
- Competitive compensation with performance-linked incentives.
- Entrepreneurial and collaborative work environment in a fast-growing AI & telecom venture.
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