Customer Care Executive

3 weeks ago

Chennai Tamil Nadu India, Tamil Nadu Tripate Full time

Location: Saligramam, Chennai

Salary: ₹20,000 – ₹25,000 per month


About the Role

We are looking for a Customer Executive to join our growing travel company. The ideal candidate will be responsible for handling inbound calls, customer enquiries, and providing clear travel-related information. You will play a key role in convincing customers, handling objections, and closing sales, while ensuring excellent customer service.


Responsibilities
  • Handle inbound customer calls and respond to travel-related enquiries.
  • Provide detailed information about travel services, visa assistance, group tours, and packages.
  • Convince and convert leads into confirmed bookings.
  • Identify customer needs and provide appropriate solutions.
  • Maintain call records, enquiry follow-ups, and ensure customer satisfaction.
  • Support the team with problem-solving and quick resolution of customer issues.


Requirements
  • Minimum 1–2 years experience in customer service / call center / sales.
  • Strong skills in convincing, upselling, and customer handling.
  • Good problem-solving attitude and ability to handle pressure.
  • Must be fluent in English and Telugu (additional languages are a plus).
  • Excellent communication, listening, and interpersonal skills.
  • Should be willing to work from our office at Saligramam, Chennai.


What We Offer
  • Competitive salary of ₹20,000 – ₹25,000 per month.
  • Performance-based incentives.
  • A supportive team environment with career growth opportunities.
  • Exposure to the travel and tourism industry.


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