
Technical Support Engineer
2 weeks ago
We are looking for enthusiastic Tech Support / Help Desk Engineers to join our team in Hyderabad.
Open Positions
- Engineer: 1–5 years experience | 50 openings | CTC: 3 – 5.5 LPA
Job Description
Role & Responsibilities
- Provide technical assistance via phone, chat, email, and video calls.
- Deliver L1 & L2 remote support for Linux, Mac, Windows, Chrome, and Android.
- Troubleshoot network and OS-related issues, escalating when necessary.
- Document incidents and resolutions using standard tools/procedures.
- Participate in technical training and maintain knowledge base usage.
Desired Candidate Profile
- Working knowledge of Windows OS (Linux knowledge is a plus).
- Good understanding of PC architecture/technology.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and comprehension skills.
- For experienced candidates: Minimum 1 year of international calling / technical troubleshooting experience (hardware & software issues).
Location
Hyderabad | Full-time opportunity
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