Customer Service Representative

17 hours ago

Mumbai Maharashtra India, Maharashtra The HIRD Full time

Job Description


As a part of the US Healthcare - Inbound Voice Process, your primary responsibility will be to assist US-based customers with queries related to healthcare insurance. The role demands excellent communication skills, a strong customer-service mindset, and attention to detail.


Location: Mindspace, Building No – 2, Next to Airoli Railway Station, Airoli, Navi Mumbai.

Shift: US Shift (Night Shift)

Weekly Off: Saturday & Sunday Off

Experience: Fresher / Experienced

Salary: ₹3.30 LPA (CTC- Night Shift Allowances of Rs. 3000/per month also included)

Facility: One way (drop)


Roles & Responsibilities:


Handle inbound calls from US-based members regarding healthcare insurance, claims, policy details, and coverage.

Provide accurate information regarding eligibility, deductibles, payments, and prior authorizations.

Document interactions appropriately and maintain patient confidentiality in compliance with HIPAA guidelines.

Resolve customer queries promptly with a customer-first approach.

Escalate complex issues to appropriate departments when needed.

Stay updated with system changes, policy updates, and meet quality and productivity targets.

Desired Candidate Profile


Excellent verbal and written English communication skills.

Strong comprehension, analytical, and multitasking abilities.

Basic knowledge of business writing and email etiquette.

Customer service-oriented with polished soft skills.

Not pursuing any full-time educational course.

Comfortable with Work From Office and Night Shifts.

Willing to relocate within Transport Boundary (if outstation).


Note:

Candidates with BPO experience and complete documents will be given preference.


Interview Process:

Assessment (Minimum SVAR score: 55) (Virtual )

HR Interview (Walk- in )

Operations Interview (Walk- in )


Perks & Benefits:

Performance-based incentives

One-way cab facility (drop) within transport boundaries

Night shift allowance up to ₹3,000/month

Structured training program to enhance skills

Opportunity for long-term career growth within Wipro.

  • Customer Service Representative

    17 hours ago

    Mumbai, Maharashtra, India, Maharashtra LUZO Full time

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    4 days ago

    Mumbai, Maharashtra, India, Maharashtra NetRTech Solutions LLP Full time

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    1 day ago

    Mumbai, Maharashtra, India LUZO Full time ₹ 36,00,000 per year

    Company DescriptionLUZO is an asset-lite curated marketplace of premium salons. Our user-friendly mobile application, available on both Android and iOS, allows you to browse through premium salons and spas in your vicinity and choose from a wide array of services they offer. You can schedule, reschedule, and cancel appointments with ease, and avail exclusive...

  • Customer Service Representative

    4 days ago

    Mumbai, Maharashtra, India UPAYAS INFOTECH PVT LTD Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionUpayas Infotech Private Limited is a neutral service provider and system integrator established in May 2012. The company specializes in call center services, security surveillance, information technology, telecommunication, and manpower services. Upayas is dedicated to setting new benchmarks in service delivery through the vast experience...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India InstaLaxmi Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionInstalaxmi is the country's first and largest B2B Digital Gold company, developing a digital gold platform for jewelers. Our platform includes key features such as loyalty programs and gamified elements to suit consumer behavior, leading to increased app usage and business. We are committed to providing innovative and user-friendly...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India NetRTech Solutions LLP Full time ₹ 4,00,000 per year

    Job descriptionCompany DescriptionNetRTech Solutions LLP is a technology consulting and project execution company. Our expertise lies in placements, product development, sales, and training. We strive to deliver innovative solutions and exceptional customer service to our clients.Role DescriptionThis is a full-time on-site role for a Customer Service...

  • Customer Service Representative

    2 days ago

    Mumbai, Maharashtra, India KGK Group Full time ₹ 4,00,000 - ₹ 6,00,000 per year

    Company DescriptionEstablished in 1905 by the Kothari family, KGK Group is a global leader in the Gems & Jewellery industry with a presence in 15 countries. The group engages in sourcing, manufacturing, and distributing colored stones, diamonds, and jewelry. Over more than 110 years, KGK has built a robust presence in commercial centers worldwide, operating...

  • Customer Service Representative

    2 weeks ago

    Mumbai, Maharashtra, India Qode Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Customer Service RepresentativeLocation: Remote, India (US Shift)Workplace Type: RemoteAbout the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our growing team. As a Customer Service Representative, you will be the first point of contact for our customers, providing exceptional support and resolving...

  • Customer Service Representative –

    1 week ago

    Mumbai, Maharashtra, India place8 Full time ₹ 3,60,000 - ₹ 4,50,000 per year

    Location: Andheri East, Marol, MumbaiShift Timing: Night Shift (11:00 PM – 8:00 AM IST)Company: – India's No.1 Matchmaking & Matrimony PlatformAbout is the world's largest and most trusted matchmaking platform, serving millions of members worldwide. We specialize in offering premium services to VIP, NRI, and High Net Worth Individuals (HNI) clients,...

  • Customer Service Representative –

    4 days ago

    Mumbai, Maharashtra, India place8 Full time ₹ 3,00,000 - ₹ 3,70,000 per year

    Location: Andheri East, Marol, MumbaiShift Timing: Night Shift (11:00 PM – 8:00 AM IST)Company: – India's No.1 Matchmaking & Matrimony PlatformAbout is the world's largest and most trusted matchmaking platform, serving millions of members worldwide. We specialize in offering premium services to VIP, NRI, and High Net Worth Individuals (HNI) clients,...