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B2C Account Manager
3 months ago
The Account Associate (B2C) at NxtJob is responsible for guiding clients through the entire job search process, including resume building, interview preparation, and job search strategy implementation.
This role ensures clients achieve their employment goals by providing tailored support and maintaining strong client relationships.Key Responsibilities:
1.
Client Relationship Management:
- Develop and maintain strong, supportive relationships with clients.
- Act as the primary point of contact, providing ongoing guidance and support.
- Conduct regular checkins to assess client progress and satisfaction.
Resume Building and Job Search Strategy:
- Assist clients in creating and refining their resumes and cover letters.
- Develop personalized job search strategies based on client skills and career goals.
- Provide advice on effective job search techniques and resources.
Interview Preparation:
- Conduct mock interviews and provide constructive feedback.
- Offer coaching on interview techniques, including answering common questions and presentation skills.
- Help clients build confidence and improve their interview performance.
Client Success Monitoring:
- Track client progress through their job search journey.
- Adjust strategies and provide additional support as needed to ensure client success.
- Celebrate client achievements and provide continuous motivation.
Collaboration:
- Work closely with internal teams, including career coaches, recruiters, and marketing, to provide comprehensive support.
- Share client feedback and insights with internal teams to improve services and tools.
Reporting & Analysis:
- Maintain accurate records of client interactions and progress using CRM software.
- Prepare regular reports on client status and outcomes.
- Analyze data to identify trends and improve service delivery.
Qualifications:
- Bachelor's degree in Business, Marketing, Human Resources, or a related field.
- Proven experience in career coaching, recruitment, or customer success/account management.
- Excellent communication, interpersonal, and coaching skills.
- Strong organizational and time management abilities.
- Ability to work independently and collaboratively within a team.
