Team Leader- Telesales

2 weeks ago

Bengaluru, Karnataka, India KreditBee Full time
About usKreditBee is a FinTech Platform which offers instant personal loan to professionals, where they can avail loans up to 3 lakhs as per their requirement. With a strong focus on online tech-based and data-centric KYC, KreditBee envisions to solve the financial inclusion gap in the varied demographic segments of the country. The platform is backed by a Systemically Important NBFC Krazybee Services Private Limited, registered with RBI since May 2017, as well as various debt & platform partners. KreditBee is a brand of Finnovation Tech Solutions Pvt Ltd and is currently a Series-C funded entity with a cumulative fund.

Job Title

Team Leader Telesales

Position Details

Reporting to Assistant Manager

Key Responsibilities

Create an inspiring team environment with an open communication culture

Set clear team goals

Delegate tasks and set deadlines

Oversee day-to-day operation

Monitor team performance and report on metrics

Motivate team members

Discover training needs and provide coaching

Listen to team members' feedback and resolve any issues or conflicts

Recognize high performance and reward accomplishments

Encourage creativity and risk-taking

Suggest and organize team building activities

Job Duties

Should deliver the KPI as required and maintain self KPI like Quality, Attrition, Shrinkage and roaster management.

Should manage and motivate a quality team of 25-30(Telesales agent) with good product and process knowledge

Manage the sales process from 0-90 days bucket(B1-B5) (M0-M4)

Ensure that achieving a Quality target based on the business requirement.

Preparing and Maintaining internal reports for MIS and reports to management.

Ensure agents are delivering individual targets and KPI by having team meetings on a regular basis with direct reports.

Should handle call monitoring exercises, escalations and follow up with the sales department to solve the queries of the customers.

Manage absentee & attrition control at all levels in the team.

Ensuring respective KRA's in terms of Login hours, Productivity, AHT and monitor

Conducting review on daily /weekly & monthly basis and share the feedback

Ensure target set to an Individual for Achieving KRA and MTD kept amount target from the month to date and train operators to meet all individual KRA's.

Ensure actions are taken and monitored on personnel and payroll issues.

Manage by fixing productivity parameters for Telesales Agents, monitoring performance against set parameters and Weekly review with the telesales executives.

Responsible for smooth flow of process relating to sales.

Prepare and publish reports on a daily basis the team performance.

Skillset

Excellent communication skills, high motivational level & achievement oriented.

Negotiation Skills and driving results in a high-performance environment.

Demonstrated ability to lead from the front.

Strong Leadership Skills, Clarity of thought and perseverance.

Working knowledge of computers, Excel, data management end-end.

Qualification

Any Graduate and Post-Graduate

  • Team Leader

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSHe/She will be responsible for a team of 50-60 associatesMeet or exceed KRA's of all team members such as agentsBe directly responsible for the overall performance of team membersParticipate innew-hire interviewsConduct performance reviews and team meetingsConduct monitoring and coaching sessions.Coordinate with training and quality assurance to...

  • Team Leader

    2 months ago

    Bengaluru, Karnataka, India timesjobs Full time

    JOB DETAILSHe/She will be responsible for a team of 50-60 associatesMeet or exceed KRA's of all team members such as agentsBe directly responsible for the overall performance of team membersParticipate innew-hire interviewsConduct performance reviews and team meetingsConduct monitoring and coaching sessions.Coordinate with training and quality assurance to...

  • Team Leader

    4 weeks ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Team Leader, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on

  • Team Leader

    2 months ago

    Bengaluru, Karnataka, India SEVEN CONSULTANCY Full time

    Apply for Team Leader, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Team Leader - Inside SalesAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and...

  • Team Leader

    1 month ago

    Bengaluru, Karnataka, India timesjobs Full time

    Team Leader - Inside SalesAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and...

  • Team Leader

    4 weeks ago

    Bengaluru, Karnataka, India timesjobs Full time

    Team Leader - Inside SalesAt TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and...

  • Team Leader

    4 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with...

  • Team Leader

    1 month ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job OverviewTE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining relationships with...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India GKN Automotive Full time

    Team Leader - Systems ManagementAt GKN Automotive, we are passionate about building Systems that solves the most complex challenges in the Automotive industry. We've spent more than 20 years at the forefront of innovation, working with most major OEMs to deliver Electronic Control Units (ECUs). Our eDrive technology is now powering over two million vehicles...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India Novo Nordisk AS Full time

    Department - Finance GBS Are you an experienced finance professional with a knack for leading teams and achieving results? Thrive in a fast-paced environment? We're seeking a Team Leader to join our Cash Application (O2C) team in Finance GBS. If you're up for a challenge and ready to make an impact, keep reading for a career opportunity. About the...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    About the job:At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world.Job Overview:TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India TE Connectivity Full time

    At TE, you will unleash your potential working with people from diverse backgrounds and industries to create a safer, sustainable and more connected world. Job Overview TE Connectivity's Account Management Teams are responsible for selling TE's products, systems or services, providing detailed technical product information and maintaining...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India BCD Travel Full time

    Job Description Bring your passion and energy to our growing team. We're hiring Team Leader Full Time, Bangalore India As a Team Leader, you will Be the first person in the market and really a pioneer. Expected to provide an exceptional, high-touch service assisting customers in the Entertainment sector with customized travel arrangements,...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    Department: Customer Complaints - Global Business Services (CC GBS) Are you a natural leader with a passion for leading a team that makes difference for patients all over the world? Do you have experience in complaint management of marketed products and quality assurance? We are looking for a dedicated and skilled Team Leader to join our Customer Complaints...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India SAFFRONCONSULTANCY SERVICES Full time

    Responsible In Managing The Team of 20 to 30 Agents. Setting And Meeting Performance Targets for Accuracy, Efficiency, and Quality Ensuring meeting Clint sSLA. Monitor and Track the performance with respect to SLA s, Client satisfaction. Maintaining Up-to-date Knowledge of Processdevelopments. Assist with Assistant.Manager/Manager from the end User s Point...

  • Telesales Executive

    2 weeks ago

    Bengaluru, Karnataka, India CodeLand Full time

    Company DescriptionCodeLand InfoSolutions is a software-product company based in Bengaluru, India. Established in 2011, CodeLand specializes in developing highly innovative and smart products that bring effective improvements in their customers' business. They have products in Telematics and Biomedical Waste management and are the leading provider of...

  • Telesales Executive

    2 weeks ago

    Bengaluru, Karnataka, India CodeLand Full time

    Company DescriptionCodeLand InfoSolutions is a software-product company based in Bengaluru, India. Established in 2011, CodeLand specializes in developing innovative products that drive meaningful enhancements in their clients' businesses. They focus on Telematics and Biomedical Waste Management and are the foremost provider of compliance solutions in this...

  • Telesales Executive

    2 weeks ago

    Bengaluru, Karnataka, India CodeLand Full time

    Company DescriptionCode Land Info Solutions is a software-product company based in Bengaluru, India.Established in 2011, Code Land specializes in developing highly innovative and smart products that bring effective improvements in their customers' business.They have products in Telematics and Biomedical Waste management and are the leading provider of...

  • Team Leader

    2 weeks ago

    Bengaluru, Karnataka, India Novo Nordisk Full time

    Department – Finance GBSAre you a seasoned finance professional with a knack for leading teams and achieving results? Do you thrive in a dynamic and fast-paced setting? We're in the lookout for a Team Leader to join our Cash Application (O2C) team within Finance GBS. If you're ready to tackle a new challenge and make an impact, keep reading and submit your...