Service Manager

2 weeks ago


Cochin, Kerala, India NOV Inc Full time

KEY RESPONSIBILITIES -

Manage all aspects of service operations for Max Tracker, Auto Tally and asset integrity management of drilling pipes and Downhole Tools. Coordinate with internal teams, including sales, engineering, and operations, to ensure timely and efficient delivery of services. Develop and implement service strategies to meet customer needs and achieve business objectives. Provide on-site support for the installation, configuration, and commissioning of the AutoTally system on drilling rigs. Oversee service technicians and field personnel, providing leadership, guidance, and support as needed. Monitor service performance metrics and KPIs, identifying areas for improvement and implementing corrective actions. Maintain strong relationships with customers, addressing inquiries, concerns, and requests in a timely and professional manner. Conduct field operational analysis and surveys creating reports recommending approvements and optimization of existing and future equipment /products. Collaborate with product development teams to provide feedback and insights for product enhancement and innovation. Technical support of RFID Tags, readers/scanners and antennas. Require customer visits to rig site for support and operational needs. Travel internationally for short term assignments. Ensure compliance with relevant industry standards, regulations, and safety protocols. Provide customer support, training for the product suite, Create technical content, training and operational manuals and deliver industry presentations for products. Author technical reports, papers, articles, patents, and presentations when required.

Qualifications & Experience

10 years of experience in service management, in the oil and gas industry, which knowledge of asset management related to Drill Pipe Downhole Tools, OCTG and other assets. 4 + Experience in a technical leadership role in digital oilfield applications. Proven track record of successfully managing service operations and delivering results in a fast-paced environment. Strong technical aptitude, with knowledge of drilling operations, pipe tallying systems, and asset integrity management practices. Excellent leadership, communication, and interpersonal skills. Ability to multitask, prioritize workload, and make sound decisions under pressure. Proficiency in relevant software applications and tools. Previous engineering experience or extensive drill pipe, downhole tools and accessories product. Bachelor's degree in Engineering, Masters in Business Administration, or a related field.

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