Area Vehicle Service Manager

1 week ago


Cochin, Kerala, India Ather Energy Full time

You'll be our:

Area Vehicle Service ManagerYou'll be based at:
Bangalore OR Kochi - Service CentreYou'll be aligned with:

Zonal Vehicle Service ManagerYou'll be joining our:
Service Delivery Team

What you'll do at Ather:

Ensure that the kPIs of the doorstep service teams are met, while keeping in mind great customer experience - at coco and doco locations.

Monitor and control the service quality as per Ather standards, through adoption of best practices and service sops at service centers and for the service fleet.

Monitor customer complaints, ensure redressal, and initiate necessary corrective actions.
Pdi (support) / warranty management.
Provide technical support to the local doorstep service team across coco and doco locations.
Plan and support service marketing activities in the city.
Support establishment of vehicle service set up in all launch markets.
Support service strategy team to document service sops and service manual.
Ensure a high level of competence for the service center and service fleet teams through training needs analysis.

Here's what we're looking for:
Experience in after sales operations and strong team management and collaboration skills.
You need a customer first attitude and an ability to anticipate customer needs and exceed expectations.
A fair understanding of EV technology is a definite plus.
Demonstrates an ability to control operational costs, improvise tools/equipment, sops to minimize costs.
Demonstrate the ability to scale operations and showcase value improvement.

What you bring to Ather:

We are looking for a graduate in business/engineering from a tier i/tier ii institute.5-8 years of experience in managing service delivery operations (team of 20+ or multiple workshops).Please apply if you have automobile experience only and speaks Malayalam.


  • Service Advisor

    1 week ago


    Cochin, Kerala, India SAI SERVICE PVT LTD Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).Provide clear cost estimates and keep customers informed of work progress.Monitor the work...


  • Cochin, Kerala, India SAI SERVICE PVT LTD Full time

    1. Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).Provide clear cost estimates and keep customers informed of work progress.Monitor the work...


  • Cochin, Kerala, India SAI SERVICE PVT LTD Full time

    Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). Provide clear cost estimates and keep customers informed of work progress. Monitor the work...

  • Service Advisor

    1 week ago


    Cochin, Kerala, India SAI SERVICE PVT LTD(MARUTI SUZUKI ARENA) Full time

    Service Advisor Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). Provide clear cost estimates and keep customers informed of work progress....

  • Service Advisor

    2 weeks ago


    Cochin, Kerala, India SAI SERVICE PRIVATE LTD (Maruti Suzuki) Full time

    _Service Advisor_ Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. Provide clear cost estimates and keep customers informed of work progress. Monitor the work progress and keep customers informed of changes in cost and completion times. Plan...

  • Vehicle Supervisor

    1 week ago


    Cochin, Kerala, India EFF LOGISTICSPVT LTD Full time

    Experience as vehicle service supervisor in any car showroom.Diploma in Automobile.Good knowledge in MS Excel.Able to work in flexible shift.Light Motor Driving License.Good Communication skill and punctuality.Job Types: Full-time, Regular / PermanentSalary: From ₹20,000.00 per monthSchedule: Day shift Flexible shiftSupplemental pay types: Yearly...

  • Service Advisor

    1 week ago


    Cochin, Kerala, India EVM Volkswagen Full time

    Job titleService AdvisorsJob objectivesTo ensure achievement of Service objectives by means of professional customer consulting and the servicing of vehicles and allied servicesReporting toService ManagerMain tasksi. After-Sales Managementa) Acknowledge and handle all vehicle-related customer requirementsb) Enquiry Management - record all service enquiries...

  • Car Wash Supervisor

    1 week ago


    Cochin, Kerala, India SAI SERVICE PRIVATE LTD (Maruti Suzuki) Full time

    Daily tracking of vehicles for washings records of washing register. Attending customers for washing complaints during delivery of vehicles. Inventory management of washing material. Washing registers update on daily basis. Washing quality final inspection. Leave and absenteeism adjustment of washing staff. Daily and weekly register preparation of washing...


  • Cochin, Kerala, India Autobahn Trucking Corporation Pvt. Ltd Full time

    Must have pleasant personality Height should be either 5.6 Inch or above that Must know how to use google maps Knowledge of all the paths and routes of Kochi City and all Ernakulam Self maintenance and management of the Commercial Vehicle Should have experience in Commercial Vehicle for 4+ years Must have prior experienceEducation: Higher Secondary(12th...


  • Cochin, Kerala, India SAI SERVICE PVT LTD Full time

    1 Use all protective equipments to maintain the cleanliness of the customers vehicle (seat covers, floor mats, fender covers). 2 Maintain an adequate inventory of hand tools to meet the service and repair requirements. 3 Ensure all customer requests on the job card are completed, first time right. 4 Complete all repair orders within the time allotted. 5...


  • Cochin, Kerala, India Antal International Full time

    Job Description Job Specifications: Drive Performance and Profitability: Take ownership of driving performance and profitability within assigned clinics. Inspire Service Excellence: Enable and inspire the team to deliver excellent service, aiming for 100% customer satisfaction. Stakeholder Relationships: Foster relationships with both internal...

  • Area Manager

    2 weeks ago


    Cochin, Kerala, India Trinity Infotech Inc Full time

    Role:The Area Manager- Field Operations would be responsible for executing the overall business strategy at his/her location resulting into continual improvement in Profitability, Safety, Quality, ROI, Employee morale, Customer Satisfaction and should also ensure compliances (statutory and/or Group). Responsibility: Accountable for the overall profitability...

  • Area Sales Manager

    1 week ago


    Cochin, Kerala, India HERBAL CREATIONS Full time

    Company DescriptionHERBAL CREATIONS is a leading Manufacturer, Exporter, and Supplier of Phytochemicals and Herbal Extracts. Our range of Phytochemicals includes Bergapten, Methoxsalen USP, Psoralen IP, and Curcumin 95%. We are an ISO 9001:2008 certified organization that offers superior and effective formulas for a wide range of health issues. We provide...

  • Bodyshop Advisor

    1 week ago


    Cochin, Kerala, India SAI SERVICE PVT LTD Full time

    1 Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet. 2 Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.). 3 Provide clear cost estimates and keep customers informed of work progress. 4 Monitor...

  • Bodyshop Advisor

    1 week ago


    Cochin, Kerala, India SAI SERVICE PVT LTD Full time

    1 Ensure speedy maintenance and repair of vehicles through clear identification of customer's needs and accurate demanded repair understanding by using probing sheet.2 Ensure vehicle cleanliness through use of vehicle protection materials (seat covers, floor mats etc.).3 Provide clear cost estimates and keep customers informed of work progress.4 Monitor the...

  • Area Sales Manager

    1 week ago


    Cochin, Kerala, India HERBAL CREATIONS Full time

    Company DescriptionHERBAL CREATIONS is a leading Manufacturer, Exporter, and Supplier of Phytochemicals and Herbal Extracts.Our range of Phytochemicals includes Bergapten, Methoxsalen USP, Psoralen IP, and Curcumin 95%.We are an ISO 9001:2008 certified organization that offers superior and effective formulas for a wide range of health issues.We provide...

  • Area Sales Manager

    1 week ago


    Cochin, Kerala, India HERBAL CREATIONS Full time

    Company DescriptionHERBAL CREATIONS is a leading Manufacturer, Exporter, and Supplier of Phytochemicals and Herbal Extracts. Our range of Phytochemicals includes Bergapten, Methoxsalen USP, Psoralen IP, and Curcumin 95%. We are an ISO 9001:2008 certified organization that offers superior and effective formulas for a wide range of health issues. We provide...


  • Cochin, Kerala, India SAI SERVICE PVT LTD Full time

    1 Use all protective equipments to maintain the cleanliness of the customers vehicle (seat covers, floor mats, fender covers).2 Maintain an adequate inventory of hand tools to meet the service and repair requirements.3 Ensure all customer requests on the job card are completed, first time right.4 Complete all repair orders within the time allotted.5 Identify...

  • Service Advisor

    1 week ago


    Cochin, Kerala, India Sree Gokulam Motors & Services Pvt Ltd. Full time

    Greet customers when they arrive at the Service Centre and make them comfortable Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules etc. Verify warranty and service...


  • Cochin, Kerala, India PeopleLogic Full time

    AbouttheCustomer Companyis one of the largest omnichannel retailers of trusted homegrownbrands in the Middle East with presence in India and South EastAsia. AbouttheRole Designation:Area / ClusterManager Managerespective showrooms in their area to ensure maximum sales maximumprofitability effective stock management to increase customersatisfaction and...