Service Advisor

2 weeks ago

Cochin, Kerala, India Sree Gokulam Motors & Services Pvt Ltd. Full time
Greet customers when they arrive at the Service Centre and make them comfortable

  • Ascertains vehicle problems and services by listening to customer's description of symptoms; clarifying description of problems; conducting inspections; taking test drives; checking vehicle maintenance records; examining service schedules etc.
  • Verify warranty and service contract coverage by examining records and papers; explaining provisions and exclusions
  • Develops estimates by costing materials, supplies, and labour; calculating customer's payment, including deductibles
  • Prepare manual job cards by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval and signatures of customer ; entering Job Card into service in DMS
  • Maintains customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; answering questions and concerns; arranging towing and temporary transportation
  • Ensure the availability of spare parts required
  • Enhances organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
  • Adherence to the timeliness for the service/repair schedule and process
  • Prepare tax invoice and gate pass
  • Ensure customers approval for any additional work required/ additional cost involved (Verbal or Written) related to service/repair
  • After completion work, inform to customer regarding payment
  • Follow up with hold job card reason & closing the same
  • Ensure Instant Feedback Form is taken from all customers to improve customer experience
  • Coordinate between the workshop, Workshop Supervisor, Floor In-Charge, Spares, Warranty/AMC Dept., and Service Manager
  • Informing customer about further observations to help in less breakdown or better service
  • Ensure all job cards are accurately and timely updated in DMS as per specified guidelines

Salary:
From ₹16,000.00 per month

Benefits:

  • Health insurance
  • Provident Fund

Schedule:

  • Day shift

Ability to commute/relocate:

  • Ernakulam , Kerala: Reliably commute or planning to relocate before starting work (required)

Experience:

  • Total work: 3 years (preferred)

Speak with the employer

  • 91-XXXXXXXXXX

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