IT Service Coordinator

2 weeks ago


Cochin, Kerala, India ALAN Technology LLC Full time
1. Customer's and Sales team's first point of contact in case of any technical issue with products/ services.

  • In case of any product related issue, contact the manufacturer or vendor and raise the RMA case.
  • In case of any service-related issue, contact the vendor and get the issue resolved.
  • Resolve internal technical issues.
  • Create tickets with Fortinet for resolving issues and mapping contracts.
  • Follow up on RMA with manufacturer and vendors.
  • Coordinating with logistics staff on customers RMA product pickup and delivery.
  • Send repair or service quotes to customers.
  • Create and update service engineers calls on Odoo daily.
  • Send service completion reports to customers.
  • Updating and sending the pending calls list to Technical Manager daily.
  • Prepare and send service report to MD on a weekly basis.

Experience:

Minimum 2 years of experience in IT sales/ Service Coordination, Client relation, Technical support etc.

Qualification:

BCA/BTech/MCA/Diploma in networking/ hardware/ computer engineering

Very good communication skill in English - Verbal and Written
- is mandatory.

Salary:
Up to ₹30,000.00 per month

Benefits:

  • Paid sick time

Schedule:

  • Day shift
  • Monday to Friday

Work Location:
In person

Speak with the employer
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