Branch Manager

1 week ago


Chennai, Tamil Nadu, India Aditya Birla Capital Full time
Job Role

The key functions will be

  • Profitability Management - Maintaining & optimizing profitability for the branch
  • Target setting & management – Monitoring branch targets in numbers & volumes
  • Portfolio quality management - through superior underwriting, working closely with collections
  • Cost management – managing all branch operating costs including cost of acquisition, operations etc.
  • People management – Motivating team, handling HR & administration function of the branch
  • Customer experience management - Ensuring superior customer experience and handling customer servicein terms of
collections, pre closures & service issues

Key Responsibilties

Business

  • Achieve contributed value targets set for the branch
  • Ensure sales volumes for multiple products, sourcing quality & underwriting diligence to meet sales targets while
controlling delinquencies and frauds

  • Provide superior customer experience
  • Manage TAT's on credit & processing
  • Minimize pre & post disbursal discrepancies
Monitoring Performance

  • Monitoring Branch performance in terms of key drivers i.e.
  • Contributed Value.... Volumes / Profitability / Expenses / Losses
  • Employee Retention
  • Employee Productivity
  • Customer experience
  • Monitor individual performance of each employee, continuously work to maximize productivity.
People Management

  • Motivate and develop branch team
  • Drive branch team to excel.
  • Manage and mentor the team and keep attrition of branch staff low
  • Conduct regular meeting with branch staff
  • Provide open and honest feedback and ask for feedback.
Mandatory skills

  • 7-8 Years experience, with atleast 4 years in Retail Assets (LAP and PL)
  • Ability to plan & execute
  • Strong inter-personal skills and leadership ability,
  • Ability to create professional work culture that encourages enthusiasm and team spirit
  • Understanding of credit risks & operational risks.
  • Ability to manage and implement change by taking complete ownership

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