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Customer Service Executive Male/female Thane

3 months ago

Mumbai, Maharashtra, India Pacific Placements and Business Consultancy Full time
JOB VACANCY FOR CUSTOMER SERVICE EXECUTIVE (MALE / FEMALE) AT THANE LOCATION
Job Description

  • We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and aftersales support. You will create policies and procedures and oversee the customer service provided by the team. The Customer Support Executive will be responsible for the selection of staff in the hiring process and ensure that a standardized level of service is maintained for all customers.

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance.

These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills.

Roles and Responsibilities

  • Managing a team of representatives offering customer support.
Overseeing the customer service process.
Resolving customer complaints brought to your attention.
Creating policies and procedures.
Planning the training and standardization of service delivery.
Selecting and hiring new staff.
Monitoring the work of individual representatives and of the team.
Conducting quality assurance surveys with customers and providing feedback to the staff.
Possessing excellent product knowledge to enhance customer support.
Maintaining a pleasant working environment for your team.

Requirements

  • A bachelor's degree in administration or a related field.
A minimum of 3 years experience.
Excellent interpersonal and written and oral communication skills.
Ability to lead a team.
Knowledge of CRM systems.
Computer skills.
Knowledge of mediation and conflict resolution techniques is preferable.

  • Experience Years
  • Salary 1 Lac 75 Thousand To 2 Lac 75 Thousand P.A.
  • Industry
  • ITES / BPO / KPO / LPO / Customer Service
  • Qualification
  • Higher Secondary, Vocational Course, Diploma, Other Bachelor Degree, B.A, B.C.A, B.B.A, B.Com, B.Ed, B.Sc
  • Key Skills
  • Communication Expert Linguistics Computer Operations Database Manager Customer ServiceAbout Company


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