Customer Service Assistant
4 months ago
*Urgent Hiring*
*Kotak Mahindra Bank [Thane]*
*CEC Officer - Inbound - Retail Liabilities*
*Graduate Fresher Can also apply*
- Department Customer Experience Center
Location:
- Thane
Reporting Relationship CEC - Team Leader - Inbound
Position Grade Assistant Manager
- 1-2 years with 6 months which should to be in customer service role - Understanding of
call center industry an advantage
- *Key requirement*
To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to
customer's satisfaction
To identify and convert the opportunities for cross selling (banking product) on customer's call
Responsible for quality communication and customer servicing within laid down productivity and
service benchmarks.
- Shift Timings : *Rotational* Males - 24*7, Females - 7 am to 8 pm (Any 9 hours)
- Flexible to get scattered 8 Week Offs in a month with 9hours shift
- Salary : Up to 3,00,000 LPA
- Age - Up to 30 years
- No transportation facility.
- Transportation boundaries : Kurla - Kalyan (Can consider Ulhasnagar, Ambernath, Badlapur), Airoli to Seawoods.
*No western line*
- Rounds of Interview : HR, TL, Team Manager round.
**Job Types**: Full-time, Fresher
**Salary**: Up to ₹300,000.00 per year
**Benefits**:
- Health insurance
- Provident Fund
Schedule:
- Rotational shift
**Education**:
- Bachelor's (required)
**Experience**:
- Customer service (voice): 1 year (preferred)
**Language**:
- English (preferred)
**Speak with the employer**
+91 9137012988
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