Support Engineer
1 week ago
Support Engineer
Support Engineer
Req ID: Department: Tech ARC Home Loans Division: Technology Location: BengaluruAbout Us
At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Our community of over 5, engineers is key to making this happen, because technology underpins every part of our business - from delivering tools, apps and services for our customers, to building a bank for the future.
About the Role
As an Engineer in our Home Loans Domain, you'll play a key role in helping to make great Home Loan experiences possible by reliably providing easy to use product and services. You will ensure Home Lending Systems Stability and Availability. Focusing on Incident, Problem and Change Management. You will work closely with squad members to ensure outcomes meet customer expectations.
Banking is changing and we're changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you'll be building your future, while helping to build ours.
What will your day look like?
As a Support Engineer, you are expected to monitor Service Level Objectives, analyze and build enhancements for continuous improvement and triage issues with affected business stakeholders to identify solutions to restore productivity, sometimes working after-hours to support critical applications. Focus on long term performance, resilience, and scalability of systems taking a forward view to ensure new features and users have a predictable and acceptable impact on the quality of service.
When things are failing scramble and apply equal energy to all problems. For a Support & Operations Engineer understanding the business value associated with technology services allows better prioritization of return to service effort.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
Attention to Detail: Precision is crucial when identifying and resolving defects. Analytical Thinking: Ability to analyse complex problems, trace issues, and understand underlying causes. Patience and Perseverance: Fixing defects can be tedious and require persistence. Strong Debugging Skills: Expertise in using debugging tools and techniques to identify and fix issues efficiently. Knowledge of the Codebase: Deep understanding of the existing code (Python) and architecture. Quick learner Communication Skills: Clear and effective communication to explain issues and solutions and collaborate with other team members. Experience with Maintenance Tasks: Familiarity with tasks such as updating dependencies, optimizing performance, and ensuring system reliability. Proactiveness: Ability to anticipate potential issues and address them before they become critical. Documentation Skills: Keeping thorough records of issues, fixes, and maintenance tasks. Team Collaboration: Willingness to work closely with other engineers, QA teams, and stakeholders. Has held jobs in stints of 3+ years Prior experience of enterprise working environments and longer release cycles (weeks not days)You're not expected to have % of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we'd love to hear from you.
So why join us?
ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7, people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.
We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.
We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.
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