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Support Engineer
1 week ago
Job Description:
Support Engineer – Managed Services Team Member Dynamics 365 ERP and AzureLocation:
Bangalore, IndiaPosition Type:
Full-TimeExperience Level:
Mid-Level (3-5 years of relevant experience)OverviewWe are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and Azure.
The ideal candidate will have a strong technical background, excellent problem-solving skills, and a passion for helping clients achieve their business goals through effective use of these technologies.
Key ResponsibilitiesTechnical Support:
Provide high-quality technical support for Dynamics 365 ERP and Azure, addressing and resolving client issues in a timely manner
Troubleshooting:
Diagnose and troubleshoot system issues, identify root causes, and implement solutions
Incident Management:
Manage and document support incidents using a ticketing system, ensuring all issues are logged, tracked, and resolved
Customer Service:
Maintain a high level of customer satisfaction by providing professional, timely, and effective support
Knowledge Sharing:
Develop and maintain technical documentation, FAQs, and best practice guides. Share knowledge with team members and customers through training sessions and documentation.
Collaboration:
Work closely with cross-functional teams, including developers, project managers, and other support engineers, to ensure comprehensive support for clients
Continuous Improvement:
Stay updated with the latest updates and features in Dynamics 365 ERP and Azure. Proactively suggest improvements to enhance system performance and user experience.
QualificationsEducation:
Bachelor's degree in Computer Science, Information Technology, or a related field
Experience:
3-5 years of experience in technical support, with at least 2 years focused on Dynamics 365 ERP and Azure
Technical Skills:
Proficiency in Microsoft Dynamics 365 ERP, including configuration, customization, and integration.
Strong knowledge of Azure services, including Azure AD, Virtual Machines, and Storage.
Experience with SQL Server, Power BI, and other Microsoft technologies.
Familiarity with scripting and automation (e.g., PowerShell).
Soft Skills:
Excellent communication and interpersonal skills.
Strong analytical and problem-solving abilities.
Ability to work independently and as part of a team.
High attention to detail and a commitment to delivering high-quality support.
Certifications (preferred but not required):
Microsoft Certified:
Dynamics 365 Fundamentals
Microsoft Certified:
Azure Fundamentals
Microsoft Certified:
Azure Administrator AssociateBenefitsCompetitive salary and performance-based bonuses.
Comprehensive health insurance coverage.
Opportunities for professional development and certification.
Flexible working hours and a collaborative work environment.
Access to the latest Microsoft technologies and tools.
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