Support Engineer

1 week ago

Bengaluru, Karnataka, India Mixpanel Full time

About Mixpanel

Mixpanel is an event analytics platform for builders who need answers from their data at their fingertips—no SQL required. When everyone in the organization can see and learn from the impact of their work on product, marketing, and company revenue metrics, they are poised to make better decisions.

Over 9,000 customers, including companies like Netflix, Pinterest, Sweetgreen, Samsara, and Uber, use Mixpanel to understand their customers and measure progress. Our commitment is to provide the most comprehensive and reliable analytics platform accessible and trusted by all.

About The Support Team

Mixpanel Support is a team of talented problem-solvers from diverse backgrounds. We care deeply about helping our customers be successful and enabling them to get value from their data. We are located all over the world in San Francisco, Barcelona, London, and Singapore.

About The Role

The right candidate is an avid learner, an advocate for customers, and a collaborative teammate. The main responsibility of a Support Engineer is to help users solve technical challenges and use Mixpanel to make impactful product decisions. We've had team members focus on developing their technical skills to join the product and engineering teams, hone their customer-facing skills to become customer success managers or sales engineers as well as take on leadership roles in the Support organization.

Responsibilities

The core responsibility of a Support Engineer is to support our customers at every turn in the Mixpanel journey by providing answers to product questions, sharing best practices and debugging technical issues. You'll also develop your technical skills, collaborate with our Product team to improve our product, learn product analytics and mentor new team members.

Become a Mixpanel product expert - you will help users understand our reports and features, help them use our APIs and SDKs, share best practices and resolve account issues Respond to customer inquiries via Zendesk email, chat, slack and phone calls Investigate and document bugs and feature requests to share with our Product and Engineering teams Provide feedback regarding internal support processes, product functionality and customer education resources to improve the customer experience Shape the product by regularly working closely with PM's, engineers, and designers to incorporate customer learnings into change

We're Looking For Someone Who Has

Experience providing customer facing SAAS support (in customer support, professional services, technical account management or similar) Ability to communicate technical concepts effectively in a clear, friendly writing style Excellent problem solving and analytical skills Programming experience, understanding of web & mobile technologies and interacting with APIs Experience with debugging and collaborating with engineering to resolve complex technical issues, especially with JavaScript, Python, or mobile technologies Ability to be resourceful and resilient when faced with ambiguity and new challenges Dedication to developing expertise in a complex and constantly evolving product Interest and aptitude to develop technical skills and learn new technologies

Bonus Points

Experience with Mixpanel or other analytics tools Experience providing SLA based support and/or dedicated support to strategic customers Familiar with databases and cloud data warehouses like Google Cloud, Amazon Redshift, Microsoft Azure, Snowflake, Databricks, etc. Familiar with product analytics implementation methods like SDKs, Customer Data Platforms (CDPs), Event Streaming, Reverse ETL, etc.

Benefits and Perks

Comprehensive Medical, Vision, and Dental Care Mental Wellness Benefit Generous Vacation Policy & Additional Company Holidays Enhanced Parental Leave Volunteer Time Off Additional US Benefits: Pre-Tax Benefits including 401(K), Wellness Benefit, Holiday Break

*please note that benefits and perks for contract positions will vary*

Culture Values

Be Open: When knowledge becomes open, we can come together as a team to collaborate around a shared purpose Customer Focus: Our customers' success is our success Lead Change: Everyone at Mixpanel has the capacity to make an impact on the business Results Oriented: Driving results in a measurable way ensures we stay focused on the highest impact initiatives One Team: We can't win without each other

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Repletio Full time

    As a Customer Success Engineer, you will play a critical role in ensuring the success and satisfaction of our customers. You will be the primary technical point of contact for our customers, providing guidance, troubleshooting assistance, and proactive support to help them maximize the value of our products or services. You will work closely with our sales,...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Lilly Full time

    We're looking for people who are determined to make life better for people around the world. This isn't your ordinary Support Engineer role. If you love solving the deepest tech problems, enjoy working with all types of Consumers from around the world , and love variety, this job has it all in spades. The Support team is changing its focus to allow it to...

  • Solar Engineer

    3 weeks ago

    Bengaluru, Karnataka, India v support solutions Full time

    Apply for Solar Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on

  • Solar Engineer

    2 months ago

    Bengaluru, Karnataka, India v support solutions Full time

    Apply for Solar Engineer, Career Progress Consultants in Bengaluru/ Bangalore for 2 - 5 Year of Experience on

  • IT Support Engineer

    1 week ago

    Bengaluru, Karnataka, India CliniSys Full time

    Responsibilities: User Support: Provide high level technical support to our end-users via our internal helpdesk system, addressing hardware and software issues, troubleshooting problems, and resolving technical request in a timely and friendly manner in line with our business SLAs and policies. Application support: Support and administer all internal...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Brandmuscle Full time

    Brandmuscle is the largest provider of distributed marketing software and services in North America, offering a comprehensive local marketing automation platform backed by 24/7 on-demand support. Brandmuscle helps national and global brands capitalize on opportunities and local market conditions with brand-compliant, customized marketing across all media and...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Australia and New Zealand Banking Group Limited (ANZ) Full time

    Support Engineer Support Engineer Req ID: Department: Tech ARC Home Loans Division: Technology Location: Bengaluru About UsAt ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers. Our community of over 5, engineers is key to...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Alpha Variance Solutions Full time

    Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and AzureLocation: Bangalore, IndiaPosition Type: Full-TimeExperience Level: Mid-Level (3-5 years of relevant experience)OverviewWe are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and Azure. The...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Alpha Variance Solutions Full time

    Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and AzureLocation:Bangalore, IndiaPosition Type:Full-TimeExperience Level:Mid-Level (3-5 years of relevant experience)OverviewWe are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and Azure. The ideal...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Alpha Variance Solutions Full time

    Job Description: Support Engineer – Managed Services Team Member Dynamics 365 ERP and Azure Location: Bangalore, India Position Type: Full-Time Experience Level: Mid-Level (3-5 years of relevant experience)Overview We are seeking a skilled and motivated Support Engineer to join our team in Bangalore, specializing in Microsoft Dynamics 365 ERP and Azure.The...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Demyst Full time

    Our Solution Demyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms.In response to growing demand, we're seeking new team members to help us scale.By joining our team, you will play a crucial...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Demyst Full time

    Our SolutionDemyst is a data management company specializing in external data orchestration, helping leading global financial institutions support their business users with data access at scale within their centralized data platforms. In response to growing demand, we're seeking new team members to help us scale. By joining our team, you will play a crucial...

  • Desktop Support Engineer

    1 week ago

    Bengaluru, Karnataka, India @ Six Sigma Full time

    Job DetailsOrganisation Name Tata Consultancy Services About Organisation CMM Level 5 Company Requirement Type Permanent Job Title Desktop Support Engineer Job Level Middle Management Job Description No. of Openings 3 Job Domain ITIS Experience - Minimum - Maximum Support Engineer Expected Date Of Joining Joining Time 15 Days Salary 35000 Work Locations...

  • Cloud Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Clumio Full time

    Cloud Support Engineer, RDS/DB (Remote, Night Shift IST) Bangalore, India Overview Clumio is looking for a Cloud Support Engineer to provide technical engineering services to our customers. Cloud Support Engineers will have an opportunity to work hands-on with a wide breadth of "hot" cloud platforms and SaaS technologies like AWS, M365, Azure, etc. They...

  • Application Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Infogain Full time

    Application Support Engineer (Lead) with skills Application Support Engineer, Application Engineer for location Bangalore, India Posted on: June 07, Share on Linkedin Share on Twitter Share on Facebook ROLES & RESPONSIBILITIES Proven work experience as a Technical Support Engineer supporting multiple web and mobile applications in a 24*7 mode ...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Avlino Full time

    About the jobAre you looking to work with the same tech as Silicon Valley giants – but with a small company feel? Are you a creative problem solver who loves to explore, uncover issues, and find suitable solutions?If so, we are looking for you to join our brilliant team as an entry-levelSupport EngineerOur Work PerksCompetitive salaryRobust benefits...

  • Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Repletio Full time

    Hasura is hiring Support Engineers who can help our customers/community be productive with Hasura, and achieve their desired objectives by helping resolve their queries/issues related to Hasura features and usage patterns. You will work with our users across different product categories (Open Source, Cloud, and Enterprise) to address questions in a...

  • Application Support Engineer

    1 week ago

    Bengaluru, Karnataka, India Infogain Full time

    Application Support Engineer (Senior) with skills Application Support Engineer, Application Engineer for location Any Infogain Base Location (Noida, Gurugram, Bangalore, Mumbai, Pune) ROLES & RESPONSIBILITIES As part of the Enterprise Technical Services team, the Contact Center AI Support Specialist plays a key role in understanding and supporting artificial...