Manager : Long Tail

1 week ago

Gurgaon, Haryana, India Cogoport Full time

Cogoport is on a look-out for a Customer Success professional who would spearhead the day-to-day engagements with our top-tier clients across the region and will cultivate and nurture strong relationships with a diverse clientele, ensuring their unwavering satisfaction and loyalty to Cogoport's services and products.

Responsibilities

  • 1. Developed and implemented a comprehensive customer success strategy, aligning with the company's overall objectives.
  • 2. Proactively identified and addressed customer concerns, minimizing churn and maximizing customer lifetime value.
  • 3. Led a team of customer success specialists, providing mentorship, training, and performance management.
  • 4. Manage the Sales team for Long-tail customer segment
  • 5. Adherence to Sales processes, scripts and Product to deliver CX and sustain good customer retention.
  • 6. Expertise in CRM, presentations, and negotiations to deliver exceptional outcomes for both our customers and the company

Skills and Qualifications

  • 3-5 Yrs. Team lead experience in Customer Success / Telesales / Inside sales in B2B organizations
  • Familiarity in working in CRMs
  • Expert in end to end project delivery, on boarding, providing product demos, churn control, renewals and adoption

Core Values of Cogoport

  • Intrapreneurship: At Cogoport, you own and drive projects forward. You have the world at your feet, and complete flexibility and freedom to take up new initiatives that would benefit the customer.
  • Customer Centricity: Our customers are at the heart of all that we do. Without happy customers, our company is doomed. Understanding their perspective collectively is key to our success.

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