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Service Sales Engineer

3 months ago

Mumbai, Maharashtra, India HITACHI ENERGY INDIA LIMITED Full time

Description

:

Your Responsibilities

Sales targets – Responsible for Sales Target of PGHV Service portfolio which includes selling spares, Retrofit, Bay expansions, Replacement, Trainings, Services for Installation & Commissioning, etc. Defines and proposes sales targets and growth margins for the territory/geographies and ensures their achievement with a structured follow up process Pro-Active IB connectfor Service opportunities and sustained business growth. Also look for bundling of services to ensure service volume. Volume and profitSells services to customers, focusing on volume, mix and profitability targets for PGHV Service. Enhance service portfolio and sell digital service offerings. Creates added value for the customer and Hitachi Energy by ensuring a coordinated sales approach (e.g., frame agreements). Communicates details in accordance with PGHV offering and strategy. MarketingCoordinates the use of internal or external resources (e.g., technical, advertising, and marketing) in order to provide value added services to accounts. Market activityMonitors competitors' activity with each account and ensures that appropriate response strategies are formulated and implemented. Service Account strategiesParticipates in the development of Service Sales strategies for accounts by providing the customer's current business and long-term plans . Customer relations Establishes and develops account relationships based on a defined strategy. Acts as focal point for problem resolution and monitors customer claims. Plans, facilitates, and conducts customer . Customer knowledgeDevelops, maintains, and shares detailed knowledge of the customer's business strategy, purchasing behavior, organization, decision-makers, customer business drivers, economic trends, and competition. Customer on time issue resolution and thereby improving customer satisfaction & loyalty. Responsible for on time payment collection from customers as per agreed payment terms. Living Hitachi Energy's core values of safety and integrity, which means taking responsibility for your own actions while caring for your colleagues and the business .

Background

For this role we are looking for someone with a university degree in electrical engineering combined with a minimum of 5 years' experience in selling HV Switchgears, preferably service sales background. To be successful in this role you are flexible with good communication skills and hold a strong customer focus. Preferably, you have a proven track record of managing and facilitating change. The role require fluent English and local language in speaking and writing. Proficiency in both spoken & written English language is required .