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Senior Technical Support
2 weeks ago
Role: Senior Technical Support
Employment Type : Full Time, Permanent
Location: Remote
Role Description:
● Candidates should have 5-8 years of experience supporting software products and troubleshooting technical issues.
● Candidates should be comfortable using Image Editing tools for generating Image/Photo contents.
● Candidates should have experience of uploading, verifying and maintaining data entries, digital assets.
● Candidates should have knowledge of SQL / Manual Testing.
● Candidates having experience of generating instructions and user manuals of products is a huge plus.
● Should be able to work remotely with multiple teams.
● Candidate values working from home with flexible hours and has a strong drive to deliver quality products.
● Candidates should be flexible to do 24x7 shifts from home.
● Work United States business hours as needed
● Candidates should be flexible to make outbound calls to 3rd party customers in the United States.
● Data Research.
Qualifications :
● 5-8 years of experience in technical support.
● Excellent written and verbal English communication skills with US accents.
● Experience of using Photo editing UX graphical tools.
● Experience of diagnosing and troubleshooting technical issues.
● BCA/MCA/BE/BTech
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