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Cross Technology Managed Services Engineer

3 months ago

Mumbai, Maharashtra, India NTT DATA Full time

Job Description

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today's 'iNTTerconnected' world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world's most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

Want to be a part of our team?

The Managed Services Cross Technology Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, the Managed Services Cross Technology Engineer (L2) is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity. This role focusses across two or more technology domains - Cloud, Security, Networking, Applications and / or Collaboration etc.
This role may also contribute to / support on project work as and when required.

Working at NTT

Job Requirement:

Five (5) years industry experience in a network operations/support environment; relevant experience in Cisco ACI Cisco CCNP; Knowledge on ITIL framework, Cisco Network Devices Technical ability to provide Support to L1 engineers; Good understanding of incident management activities; Good ability to follow and documented operational processes; Experience with ticket management and change request management systems; Experience with network monitoring / management tools/ analysis tools; Responsible for the Cisco ACI network architecture component(s) Understand and support Data Center Networks utilizing Cisco ACI and Nexus 9k platforms Integrate service appliances to Cisco ACI deployments to include Application Delivery Controllers and Firewalls. Good understanding of Inter and Intra Tenant traffic flows, contracts Experience in L2 outs, L3 outs, VMM integration Experience in Troubleshooting traffic flows, routing and L3 policies Monitor network performance and troubleshoot problem areas as needed. Experience with liaising with vendors to validate hardware parameters and functionality then replace if necessary Good communications and interpersonal skills.

Qualification: BE/B Tech/MCA/BCA with CCNP or equivalent certification

Desired Experience:

Hands on experience with networking, routing, switching, Cisco ACI is necessary with minimum 5 years of relevant experience.

Network engineer with good networking technology skills; Excellent understanding of cross platform technologies; and should be familiar with Cisco based technologies and products.

(working hours 24x7, shift based)

Knowledge, skills, and abilities required:

Must be a pleasing personality with effective spoken and written communication in English and well in documentation. Must be good team player.

Skills Summary

Incident Resolution, Information Technology Infrastructure Library (ITIL), Infrastructure Deployment, IT Infrastructure Management, IT Monitoring, Managed Services Delivery, Root Cause Analysis (RCA), Troubleshooting

What will make you a good fit for the role?

Workplace type:

On-site Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

Join our growing global team and accelerate your career with us. Apply today.

A career at NTT means:

Being part of a global pioneer – where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries. Being at the forefront of cutting-edge technology – backed with a 150-year heritage of using technology for good. With 40% of the world's internet traffic running on our network and where Emoji were first invented, you can be proud of the group's many new 'firsts'. Making a difference – by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world. Being your best self – in a progressive 'Connected Working' environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all. Having ongoing opportunities to own and develop your career – with a personal and professional development plan and access to the broadest learning offerings in the industry. Apply from local Career site Apply from local Career site Back to search results