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Support Sales

3 months ago

Bengaluru, Karnataka, India Aditya Birla Group Full time

Designation:
Assistant Officer

Updated:
April 24, 2024

Location:
Karnataka, India

Organization:
Metals

1) Job Purpose:

This role is responsible for supporting the Sales & Marketing Activities of the Ceramics Team.

The job profile is identified to play a vital role that calls for co-ordination with customers, plant, and to take care of customer support service activities.


2) Key Result Areas:

Key Result Areas (Max 1325 Characters)**Supporting Actions (Max 1325 Characters)

Order & Finished Goods Management

  • Ensure order entry within 24 hrs of receipt of order.
  • Followup with plant for dispatch
  • OTIF Calculation
  • Coordinate with TM for hold release on a daily basis and give clearance to plant.
  • PFI to customer Coordinate with customers
Financial

  • Request for Credit check release as advised
  • Preparation of RCN in consultation with TM by 7th of every month
  • Sale intimation to Customer for payment
  • Sending Balance confirmation to customers and followup for payment
  • Request for refund
  • Liability provision to be sent on the 1st working day of the month.

MIS

  • Preparation of Monthly Report for the region by 5th of every Month
  • Order booking Report on daily basis
  • Daily Transit/Stock report
  • Assist in Audit
  • Price circular on every price change
  • Order tracking Matrix
  • Daily Sales report
  • MTD Plant/Product wise booking
  • Monthly customer wise performance all India report
Co-ordination

  • Yearly visit to godown and manage stock at lowest
  • Coordination with HO
  • Yearly visit to plant coordination


 Visit to Customer
  • Need base
  • Support respective TM for specific customer
  • Coordination with customers and TM for sale projection
Digitalization

  • Ensure timelines for Ekayan testing and integration
  • Active involvement in Digitisation initiatives and projects
  • Active involvement in Digitalisation projects such as RPA.
Key Accounts Management

  • Support Respective TM for specific KEY Account
  • Improve customer satisfaction level by providing better services
  • Visit Key Account & Support KAM Activity
Safety

  • Safe working environment at work place for team members and visitors.
  • Ensure that basic safety practices at office and WFH and no unsafe condition at WFH/WFO
  • Covid 19 guideline to be followed at home and office.

Qualifications:

Graduate

Minimum Experience Level:

3-5 Years

Report to:

General Manager