Anb : CRM Oracle Cx Ba

2 weeks ago


Chennai, Tamil Nadu, India Expleo Group Full time

Overview:

Location :
Offshore (India)

Work Exp : 8 + Years ( 4-5 years as a BA)

Responsibilities:

  • Requirement Gathering:
  • Conduct interviews, workshops, and surveys to elicit detailed business requirements.
  • Analyze and prioritize requirements based on business needs and project timelines
  • Business Analysis:
  • Analyze current business processes and identify areas for improvement or optimization.
  • Develop functional specifications, user stories, and use cases to capture business requirements.
  • Work closely with development and testing teams to ensure accurate interpretation of requirements
  • Test Planning and Coordination:
  • Coordinate with QA teams to ensure testing coverage aligns with business requirements.
  • Monitor testing progress, identify defects, and track resolution through to closure
  • Stakeholder Communication:
  • Facilitate communication between business stakeholders, development teams, and testing teams.
  • Provide regular updates on project status, including progress, issues, and risks.
  • Address stakeholder feedback and incorporate changes into project deliverables
  • Documentation and Reporting:
  • Maintain detailed documentation of business requirements, test plans, and test results.
  • Generate reports and presentations to communicate project status and findings to stakeholders.
  • Ensure all project documentation adheres to organizational standards and best practices
  • Continuous Improvement:
  • Stay updated on industry trends, best practices, and emerging technologies related to CRM systems and testing methodologies.

Qualifications:

Qualifications:

  • Bachelor's degree in Business Administration, Computer Science, Information Systems, or related field.
  • Strong understanding of CRM systems, functionalities, and business processes.
  • Proficiency in requirement gathering techniques, business analysis methodologies, and testing procedures.
  • Excellent communication skills, with the ability to effectively collaborate with crossfunctional teams and stakeholders.
  • Strong analytical and problemsolving abilities, with keen attention to detail.
  • Experience with tools such as JIRA, Confluence, Microsoft Visio, and Microsoft Office Suite.
  • Certification in Business Analysis (e.g., CBAP, PMI-PBA) and/or CRM platforms (e.g., Salesforce) is a plus.
  • Familiarity with Agile/Scrum methodologies is preferred.
  • Familiarity with latest version of Oracle CX CRM concepts and processes.
  • Attention to detail and strong analytical skills.
  • Ability to work independently and as part of a team.


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