Siebel/EIM Consultant

2 weeks ago

Chennai, Tamil Nadu, India Cortex Consulting Pvt. Ltd. Full time

We are seeking a highly motivated and experienced Siebel/EIM Consultant to join our team and play a key role in supporting the rollout and improvement of our Siebel CRM system for our wholesale European branches.

Key Responsibilities :

Siebel System Rollout and Improvement :

- Collaborate with project teams to support the successful rollout and ongoing improvement of the Siebel CRM system for European wholesale branches.

CRM Standardization and Optimization :

- Analyze and identify opportunities to standardize and improve existing CRM programs to enhance user experience and efficiency.

Business Analysis and Customer Service :

- Conduct business analysis activities to understand new customer service requirements and translate them into actionable solutions within the Siebel system.

Post-Implementation System Support :

- Ensure smooth post-implementation system stabilization for new sites, providing ongoing support and resolving any technical issues.

Requirement Gathering and Design :

- Participate actively in requirements gathering sessions, gap analysis workshops, and functional design discussions to define system functionalities for new business processes.

Technical Expertise :

- Troubleshoot and resolve unexpected user issues within the Siebel system.

- Develop and implement new programs to automate business processes and improve user workflows.

- Adhere to internal work processes like Change Miner and ITSM for efficient change management.

Job Requirements :

- Bachelor's degree in Information Technology (IT) or Business Administration (BA) (or equivalent qualification).

- 5-8 years of experience working with Siebel CRM and Oracle PL/SQL programming.

- Strong experience with Siebel Tools, including Siebel eScript, Siebel VB, and Business Services.

- Working knowledge of Siebel application automation, Workflow, Siebel EIM, and data mapping design principles.

- Experience managing large, complex IT projects with tight deadlines.

- (Plus) Familiarity with web/mobile application development, operating systems, databases, web technologies, and web application servers.

- Excellent written and spoken English communication skills.

(ref:hirist.tech)

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