Siebel/EIM Consultant
2 weeks ago
We are seeking a highly motivated and experienced Siebel/EIM Consultant to join our team and play a key role in supporting the rollout and improvement of our Siebel CRM system for our wholesale European branches.
Key Responsibilities :
Siebel System Rollout and Improvement :
- Collaborate with project teams to support the successful rollout and ongoing improvement of the Siebel CRM system for European wholesale branches.
CRM Standardization and Optimization :
- Analyze and identify opportunities to standardize and improve existing CRM programs to enhance user experience and efficiency.
Business Analysis and Customer Service :
- Conduct business analysis activities to understand new customer service requirements and translate them into actionable solutions within the Siebel system.
Post-Implementation System Support :
- Ensure smooth post-implementation system stabilization for new sites, providing ongoing support and resolving any technical issues.
Requirement Gathering and Design :
- Participate actively in requirements gathering sessions, gap analysis workshops, and functional design discussions to define system functionalities for new business processes.
Technical Expertise :
- Troubleshoot and resolve unexpected user issues within the Siebel system.
- Develop and implement new programs to automate business processes and improve user workflows.
- Adhere to internal work processes like Change Miner and ITSM for efficient change management.
Job Requirements :
- Bachelor's degree in Information Technology (IT) or Business Administration (BA) (or equivalent qualification).
- 5-8 years of experience working with Siebel CRM and Oracle PL/SQL programming.
- Strong experience with Siebel Tools, including Siebel eScript, Siebel VB, and Business Services.
- Working knowledge of Siebel application automation, Workflow, Siebel EIM, and data mapping design principles.
- Experience managing large, complex IT projects with tight deadlines.
- (Plus) Familiarity with web/mobile application development, operating systems, databases, web technologies, and web application servers.
- Excellent written and spoken English communication skills.
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