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Customer Service Escalation Executive

3 months ago

Khar Danda Mumbai Maharashtra, India GMax Full time

Key Responsibilities:

  • Oversee the daytoday operations of the customer support department, ensuring efficiency, quality, and scalability.
  • Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism.
  • Work closely with the immigration and visa processing teams to provide seamless support to customers.
  • Analyze customer feedback and market trends to recommend improvements in products, services, and policies.
  • Collaborate with other departments to ensure a unified approach to customer satisfaction.
  • Ensure compliance with all relevant laws and regulations relating to visa and immigration services.

Qualifications:

  • Proven track record of leading customer support teams to achieve excellence.
  • Exceptional communication and interpersonal skills, with the ability to handle stressful situations diplomatically.
  • Strong problemsolving skills and the ability to make decisions quickly.
  • Familiarity with CRM systems and practices.
  • Bachelor's degree in Business Administration, Communications, or related field. A Master's degree is a plus.

What We Offer:

  • Competitive salary and benefits package.
  • The opportunity to work in a dynamic, fastpaced environment.
  • A supportive and inclusive team culture.
  • Professional development and career advancement opportunities.
  • The chance to make a significant impact on the lives of individuals navigating the visa and immigration process.

Schedule:

  • Day shift

Experience:

  • Total: 2 years (preferred)

Work Location:
In person