Escalation Executive

3 weeks ago


Mumbai Maharashtra, India Aluco Glazing Full time

Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled.
- Ensure Critical SLAs are met & adhered.
- Ensure customer escalations are resolved within agreed upon timelines, process change ideas are implemented, and Influence others towards action and change.
- Provide Escalation Insights to stakeholders
- Utilizes available resources to solve complex escalations with mínimal guidance or intervention
- Executes de-escalation tactics and strategies with team members
- Strong follow-up required on all the assigned cases.

**Skill Required**:

- Strong written and verbal communication skills, ability to respond in grammatically correct English.
- Should be Graduate / Undergraduate.
- Should have minimum 1 year experience of handling escalation desk.
- Good knowledge of various social media platforms
- Should have understanding of case analysis
- Should be willing to work rotational shifts
- Demonstrate ability and willingness to learn, strong attention to detail, positive attitude and ability to be flexible and embrace change
- Exercise good judgment and independent decision-making skills
- Proactive Approach

Pay: ₹20,000.00 - ₹30,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund

Schedule:

- Day shift

**Education**:

- Bachelor's (required)

**Experience**:

- total work: 1 year (required)
- Customer service: 1 year (required)

Work Location: In person

**Speak with the employer**

+91 9315547753


  • Escalation Executive

    3 weeks ago


    Mumbai, Maharashtra, India Aluco Glazing Full time

    Job Description: - Manage customer escalations and coordinate resolution efforts with key stakeholders (internal and external) by working cross-functionally to ensure issue ownership, action items, and communications are fulfilled. - Ensure Critical SLAs are met & adhered. - Ensure customer escalations are resolved within agreed upon timelines, process...


  • Mumbai, Maharashtra, India Tatvartha Health Full time

    Take charge of resolving and managing complex medical escalations, ensuring timely and effective resolution to meet the highest standards of healthcare service for our clients. - Foster clear and concise communication with customers, addressing their concerns and inquiries related to medical escalations, and maintaining a customer-centric approach to enhance...


  • Airoli, Navi Mumbai, Maharashtra, India CIMS BPO Full time

    Urgent hiring for Escalation Executive in in BPO **Must have experience minimum 18 months in BPO as Escalations/ Complain handling/ Complaint Management/ Supervisor Call** Should have experience as customer care inbound process for 18 Months Should have excellent communication skill in English **Freshers with Excellent English and having Owen laptop can...

  • Manager - Escalations

    2 weeks ago


    Mumbai, India TransUnion CIBIL Full time

    What We'll Bring: We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual...


  • mumbai, India TransUnion CIBIL Full time

    What We'll Bring: We at TransUnion CIBIL are an equal opportunity employer and are committed to a policy of treating all our associates and job applicants equally. Applicants are evaluated on the basis of job qualification - not race, color, sex / gender, religion, caste, national origin, age, disability, marital status, citizenship status, sexual...


  • Mumbai, India Schindler Group Full time

    We Elevate... Your Responsibilities Job description Estimation – Escalators This position is the key driver of Sales, Pricing and Processes related to Escalators and Moving walk products within the India Business Unit. The ideal candidate should have strong cross functional leadership skills to confidently guide the Sales...


  • Mumbai, India PrintStop India Pvt Ltd. Full time

    PrintStop is hiring for the role of "Customer Escalation Executive" Work days: Mon to Sat(Sunday is a fixed off) Job Role: - Handling Customer Complaints in a timely and empathetic manner. - Accurate and timely refund process handling - Invalidating Pending orders in a timely manner - Reconciling pre paid / credit SME customer accounts with Accounts team...

  • Rbi Escalations

    2 weeks ago


    Mumbai, Maharashtra, India TransUnion Full time

    TransUnion's Job Applicant Privacy NoticeWhat We'll Bring: Experience working in a continuous improvement Comfortable working in fast paced environment. High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. Ability to work under pressure in a fast paced environment and deliver as per...


  • Chandivali, Mumbai, Maharashtra, India Hr assistance happy to assist Full time

    Dear , This is with Urgent Opening. The details are given below. **Designation - Customer Service Executive (Escalation Desk)** **Location - Chandivali East, Mumbai.** **5 days working** **Job Description -** - Communicating with customers, making outbound calls to potential customers, and following up with them for generating warm and hot prospects. -...


  • Mumbai, India TransUnion CIBIL Full time

    What We'll Bring:At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team –...

  • Customer Service

    1 week ago


    Navi Mumbai, Maharashtra, India Lysha enterprises Full time

    **Hiring for a Customer Service Executive** Job Description: **Location - Ghansoli, Navi Mumbai** Rotational Shifts **One way cab facility provided during night shifts** 5 days working 2 days rotational week off HSC/ Graduation required Excellent communication in English is required **HR Aliya - 9637300074 **Job Types**: Full-time,...


  • Mumbai, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...


  • Mumbai, Maharashtra, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...


  • Mumbai, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...


  • mumbai, India TransUnion CIBIL Full time

    What We'll Bring: At TransUnion, we have a welcoming and energetic environment that encourages collaboration and innovation. We are consistently exploring new technologies and tools to be agile. This environment gives our people the opportunity to hone current skills and build new capabilities, while discovering their genius. Come be a part of our team...


  • Navi Mumbai, India Hexaware Technologies Full time

    **EMAIL SUPPORT EXECUTIVE** **MINI 1 YEAR OF EXPERIENCE IN HANDLING EMAIL ESCALATION,** **IN CUSTOMER SERVICE DOMAIN** **COMMUNICATIONS SHOULD BE EXCELLENT,** **(NO TEMPLATE BASED EMAIL),** **ONLY FREE HAND EMAIL ESCALATIONS,** **24*7 SHIFT (ANY 9 HOURS OF WORKING) / 2 ROTATIONAL WEEK OFF,** **ROUNDS OF INTERVIEW**: - **HR**: - **EMAIL...


  • Khar Danda, Mumbai, Maharashtra, India GMax Full time

    **Key Responsibilities**: - Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability. - Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. - Work closely with the immigration and visa processing...


  • Khar Danda, Mumbai, Maharashtra, India GMax Full time

    **Key Responsibilities**: - Oversee the day-to-day operations of the customer support department, ensuring efficiency, quality, and scalability. - Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. - Work closely with the immigration and visa processing...


  • Khar Danda, Mumbai, Maharashtra, India GMax Full time

    Key Responsibilities: Oversee the daytoday operations of the customer support department, ensuring efficiency, quality, and scalability. Develop and implement strategies to improve customer service quality, dealing with escalations and complex issues with sensitivity and professionalism. Work closely with the immigration and visa processing teams to provide...


  • Mumbai, India TransUnion Full time

    TransUnion's Job Applicant Privacy Notice **What We'll Bring**: - Experience working in a continuous improvement - Comfortable working in fast paced environment. - High degree of responsibility and ownership, strong multitasking, coordination and tenaciously looking for ways to get results. - Ability to work under pressure in a fast paced environment and...