![KC Roasters](https://media.trabajo.org/img/noimg.jpg)
Customer Service Executive
1 week ago
**Company Name**: Koinonia Coffee Roasters
**Designation**: Customer Relations Executive
**Experience Required for the role**:At least 1+ year of industry experience
**Expected CTC offering**:
- INR 1,80,000- 2,16,000 PA
**Location of the Job**: Khar, Mumbai
We believe in creating a fun environment for our employees and allowing them to grow as a professional.
**Responsibilities and Duties**:
- Gaining an in-depth understanding of the Company and its products
- Attracts potential customers by answering product and service questions; and suggesting information about other products and services.
- Maintains customer records by updating account information.
- Engaging with the Customers and showcasing KC Roasters brand
- Greet customers warmly and ascertain the problem or reason for calling.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- On behalf of the company, the employee will have to look into customer relations
**Required skills**:
- English fluency
- Must be either Graduate or Postgraduate or Doctorate in any specialization
- Must be Energetic
**Benefits**:
- Training and Mentoring
- Cellphone Reimbursement
- PF
**Job Types**: Full-time, Permanent
Schedule:
- Day shift
**Job Types**: Full-time, Permanent, Fresher
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Application Question(s):
- What is your current CTC?
- How soon can you join? (please mention the number of days)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Language**:
- English (preferred)
Ability to Commute:
- Khar Danda, Mumbai, Maharashtra (required)
Work Location: In person
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