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Executive Director

3 months ago

Mumbai, Maharashtra, India Michael Page Full time
Lead an independent Q&T function during a high-growth phaseWork with an organisation that prioritises training and quality

About Our Client

Our client is a leading organisation within the Business Process Outsourcing space.

A dynamic player with a clear strategy, our client employs over 15,000 employees worldwide and has received considerable investment as they move forward with their next phase of growth.

Job Description


As the Executive Director - Quality and Training you will be responsible for:Defining the quality strategy for the largest business unit of the organisation.

Mapping out the strategy execution up to the tactical level and overseeing delivery and continuous improvement for the quality functionWorking closely with global leadership to create the learning and training ethos within the organisationLeading a team of learning professionals to ensure the dissemination of learning culture across the organisationAs a part of global leadership, contribute towards ensuring effective general management and deployment of strategic goals across the organisation

The Successful Applicant

As the Executive Director - Quality and Training you must:Hail from or be ready to relocate to Mumbai City.

Working from a different city will only be considered in the case of exceptional talentPossess broad experience in the BPO space.

Ideally you should have some time supporting clients in the US Healthcare marketHave a passion for building and leading teams in the quality spaceBe a charismatic trainer, capable of designing great content and strategies for effective communication of the contentPossess at least 5 years of leadership experience (managing managers) with overall minimum 15 years of experience