AGM - Technical Service Manager

1 week ago

Delhi, Delhi, India Vodafone Idea Limited Full time
Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform.

With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow.

The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence.

The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.
Role
Technical Service Manager
Job Level/ Designation
M2/ AGM
Function / Department
Customer Service / Enterprise
Location
Delhi
Job Purpose

The role is a key position to provide In-Life technical management and operation support to large & strategic customers across multiple regions and verticals.

To be accountable for support of contracted IoT Services & Solutions delivered from the IoT portfolio.
Key Result Areas/Accountabilities
Technical point of contact for identified customers & Build relationships with key account stake holders

Work closely in implementing M2M solutions within an ecosystem of device vendors, platform partners, application & system integrators, service delivery, business and service operations.

To co-ordinate with customers during in-life contract for analytics, complex issues & resolution trackers.
Review solutions as per customer requirement & Participate in troubleshooting during testing phase
Update customers on performance reports on daily, weekly & monthly basis
Competition In-sighting & Retention – Analytics & Churn reduction initiatives
Define framework & Guidelines to improve current processes and increase awareness
Core Competencies, Knowledge, Experience
Strong experience in Auto-motive industry domain
Knowledge of GSM, GPRS, EDGE, HSPA, LTE, 3GPP standards and mobile network components (GGSN, SGSN, MSC, HLR/CSDB, DNS, RADIUS, Diameter, SMSC) -their function and integration points
Excellent ability to manage customer relationships, their expectations (and define acceptance criteria) & to understand requirements of business / customer to ensure they are translated into technical delivery
Experience in KPI Reporting
Excellent communication skills including verbal, presentation, email and social interaction.
Innovative thinking and ability to consistently anticipate customer expectations in high pressured situations
Customer relationship management skills with ability to interact comfortably at C- level.
Awareness of industry leading IoT platforms like PTC ThingWorx, AWS IoT, Microsoft Azure, GE Predix, or IBM Watson and industry trends
5+ years' experience with Large Scale Deployment of Industrial IOT or Embedded solutions
Must have technical / professional qualifications
IOT end to end architecture (Sensors, Controllers, Actuators, Gateways, network/connectivity, communication protocols, web services)
Automotive Experience is preferable
Mobility network issues debugging and providing root cause analysis for every issue
Able to read, interpret and analyse network/device/ server level logs (Wireshark/network analysis tools/Packet analysis tools)
Good Mobility and Devices (modem/embedded chipsets) HW and SW level knowledge (programming/testing/debugging)
2G/3G/4G network technology network stack & Network server's knowledge (eNode, SGSN, GGSN, HLR)
Device side Modem chipset based OPEN AT framework, Android Framework, AT commands programming understanding and debugging knowledge.
Embedded Devices, Real time OS(RTOS), Programming knowledge is preferable
Automotive vehicle network, CAN protocol knowledge is preferable
Network, Transport, Application security knowledge
Circuit switch & packet switch n/w understanding
Public, Private Cloud architecture, infrastructure, packet core skillset is preferable
Educational Qualifications
University degree / MBA along with technical qualifications or equivalent qualification

  • AGM - Technical Service Manager

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited: Vodafone Idea Limited is a collaboration between Aditya Birla Group and Vodafone Group, solidifying its position as India's top telecom service provider. The company offers nationwide Voice and Data services across varied platforms like 2G, 3G, and 4G. With a broad spectrum portfolio to meet the rising demand for data and voice...

  • AGM-Technical Service

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Customer Service Transformation

    1 week ago

    Delhi, Delhi, India Golden Opportunities Full time

    Title: AGM Customer Service TransformationCandidate Expectation and Roles & ResponsibilitiesMinimum 13+ yrs of experience required in customer serviceUnderstand client digital transformation needs and consult / provide customizedsolutions.Create compelling transformation pitches to promote value based selling specific toverticals.Respond to RFP/RFIs/RFQs,...

  • AGM- Regulatory

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm- Regulatory

    1 week ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID:Location: New Delhi, IN- Function: Other- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • Agm - Mdm

    1 week ago

    Delhi, Delhi, India Peoplefy Full time

    Hi all,Greetings for the dayUrgently looking for a AGM Master Data Management with core experience in Vendor On-boarding and Customer On-boarding. The candidate should have strong experience in Stakeholder Management and Team management.This opportunity is with one of the well-known Freight forwarding company based out in Navi Mumbai.Industry...

  • Agm - It

    1 week ago

    Delhi, Delhi, India Trident Realty Full time

    Define and implementIT vision and roadmap at the global/enterprise level in line with the organization's vision. Spearhead business development across new territories and build cost effective and scalable solutions that support business growth. Developing and carrying out Digital Transformation activities for significant transformation projects to achieve...

  • AGM- Area Sales

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a collaboration between Aditya Birla Group and Vodafone Group, leading the telecommunications sector in India. The company offers Voice and Data services nationwide across 2G, 3G, and 4G platforms. With a wide spectrum portfolio to meet the increasing demand for data and voice services, the company is dedicated to providing...

  • Agm-operations & Maintenance

    1 week ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID: Location: New Delhi, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for...

  • Agm-practice Architect

    1 week ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID:Location: New Delhi, IN- Function: VIBS- About:RolePractice Architect - Business Comms**Job Level/ DesignationM2 / AGMFunction / DepartmentEnterprise / EPBOLocationDelhiJob PurposeKey Result Areas/Accountabilities Design and develop fixed voice technology solutions, including evaluation of promising technologies and development of evaluation...

  • Sr Executive/Assistant Manager/Senior Manager/Chief Manager/AGM

    1 month ago

    Delhi, Delhi, India timesjobs Full time

    JOB Title : Sr. Executive/Assistant Manager/Senior Manager/Chief Manager/AGM - LeasingNo Of Opening: 10Job Overview:Knowledge about leasing & BDWritten & Verbal CommunicationAble to handle query related with fit outAble to understand Reports & generate report as per requirement of the managementResponsibilities and Duties:"1. He/ She should be able to...

  • Sr Executive/Assistant Manager/Senior Manager/Chief Manager/AGM

    1 week ago

    Delhi, Delhi, India timesjobs Full time

    JOB Title : Sr. Executive/Assistant Manager/Senior Manager/Chief Manager/AGM - LeasingNo Of Opening: 10Job Overview:Knowledge about leasing & BDWritten & Verbal CommunicationAble to handle query related with fit outAble to understand Reports & generate report as per requirement of the managementResponsibilities and Duties:"1. He/ She should be able to...

  • Sr Executive/Assistant Manager/Senior Manager/Chief Manager/AGM

    3 weeks ago

    Delhi, Delhi, India timesjobs Full time

    JOB Title : Sr. Executive/Assistant Manager/Senior Manager/Chief Manager/AGM - LeasingNo Of Opening: 10Job Overview:Knowledge about leasing & BDWritten & Verbal CommunicationAble to handle query related with fit outAble to understand Reports & generate report as per requirement of the managementResponsibilities and Duties:"1. He/ She should be able to...

  • Apply Now: AGM

    1 week ago

    Delhi, Delhi, India Jaipuria Institute of Management Full time

    Job Title: AGM / DGM – Treasury & Personal Wealth ManagementLocation: DelhiReporting Manager:CFOJob Purpose :The position is responsible for organisation's (IES & PEPL) Treasury functions and managing personal wealth and Taxation related services to the Promoter. This role involves collaboration with multiple stakeholders, liquidity management and...

  • AGM - Zonal Technical Manager

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Zonal Technical Manager

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a collaboration between Aditya Birla Group and Vodafone Group, standing out as India's top telecommunication service provider, offering nationwide Voice and Data services on 2G, 3G, and 4G platforms. With a broad spectrum portfolio, the company is dedicated to providing exceptional customer experiences, contributing to the...

  • Agm- Finance

    1 week ago

    Delhi, Delhi, India Mangalam Placement Full time

    Company:Berger PaintsLocationMumbaiExperience15-20 YearsKey SkillsBalance Sheet, FINANCIAL MANAGEMENT, MIS, SAP, GST, Variance Analysis, accounting, Internal AuditPosition: AGM- Finance & AccountsQualification: CAExperience: 10 to 20 yearsLocation: New DelhiJob descriptionDUTIES AND RESPONSIBILITIES: Be a qualified 1st attempt CA with Financial Accounting,...

  • Agm - Core Operations

    1 week ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID: Location: New Delhi, IN- Function: Technology/ IOT/Cloud- About:RoleAGM - Core OperationsFunction / DepartmentTechnologyLocationDelhiJob PurposeTo ensure the O&M related activities of Core Nodes (Ericsson MGW, MSS, HLR, STP, DATA Core nodes SGSN/MME), co-ordination with SNOC and OEM for various HW replacement/SW Upgrade and other system related...

  • AGM - CEM solution Architect

    1 week ago

    Delhi, Delhi, India Golden Opportunities Full time

    Title: AGM - CEM Solution ArchitectCandidate Expectation and Roles & ResponsibilitiesMinimum 13+ yrs of experience required in Contact Center DomainAnalyze and understand client requirements and design customized solutions thatmeet their business needs.Develop and design Customer Experience (CX) solutions that optimize efficiency,digital interventions,...

  • Agm/gm - Mod

    1 week ago

    Delhi, Delhi, India ideaForge Full time

    AGM/GM - MOD Sales &BD Delhi (On-Site) Mid-SeniorRefer a FriendJob Description:LOCATION:Delhi (**This position is field based and requires extensive travelling).JOB DESCRIPTIONKEY RESPONSIBILITIES: Identifying opportunities to deliver profitable business across the Defense sector. Must have ability to deal with internal stakeholders and execute tasks/...