AGM-Technical Service

1 week ago

Delhi, Delhi, India Vodafone Idea Limited Full time

Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer experiences and contribute towards creating a truly 'Digital India' by enabling millions of citizens to connect and build a better tomorrow. The Company is developing infrastructure to introduce newer and smarter technologies, making both retail and enterprise customers future ready with innovative offerings, conveniently accessible through an ecosystem of digital channels as well as extensive on-ground presence. The Company is listed on National Stock Exchange (NSE) and Bombay Stock Exchange (BSE) in India.

Role

Technical Service Manager

Job Level/ Designation

M2/AGM

Function / Department

Enterprise/Customer Service

Location

New Delhi

Job Purpose

Service Manager at Circle is primarily responsible for customer service experience throughout customer lifecycle that translates in to growth, expansion and up-sell within customers and reflects in RNPS scores. Experience" to be a key differential factor in the current market scenario, Vodafone Business Services being a late entrant in B2B space, TSM will play critical role in growth of business. To ensure services offered to customers are meeting committed SLA, thereby protecting revenue and avoid churn.

Key Result Areas/Accountabilities

Strategic

Service Management best practice basis on ITIL framework to have superiors Customer experience. Market and competitive view to improve on overall Strategy of Service Operation. And implement plan on improving customer experience based on the feedback on Service performance. Approach on continual service improvement plan based on Service health parameters against customer's expectations.

Operational

With NOC and Circle Operations team to ensure we provide ITIL standard service support, swift response and resolution on incidents with effective customer handling capability. Able to drive Service improvement plan to avoid any re-occurrence of the issue. Performance review with Customer on Service health check parameters. engagement with customer at CXX level to have 360o review on overall Service experience

Key performance indicators [max 3]:

Meeting C-SAT & NPS target scores Ensure we meet all SLA parameters committed to Customer Controlling Churn & Erosion within targeted levels Drive revenue growth through upsell and upgrade opportunities. Drive digital journey and increase adoptability to improve experience and avoid cost.

Core Competencies, Knowledge, Experience

Min 5 Years of experience in handling Fixed Line - Enterprise Customer for B2B segment. Understanding of all Fixed Line data and voice services. Handling customer across the globe by working collaboratively with multicultural functions/teams and partners across continents Possess analytical and logical approach. Communication skill and ability to manage "C" level engagement.

Must have technical / professional qualifications

influencing/ negotiation skills, effective relationship management skills and ability to function within a matrix organization in handling Global customer escalation in a B2B environment and understanding on behavior of Customer for various geography. to manage in dynamic, high- growth, high- uncertainty environments

Educational Qualifications

Engineering Degree Certification on Foundation, Service Operations and CSI

Vodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership

  • AGM - Technical Service Manager

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited: Vodafone Idea Limited is a collaboration between Aditya Birla Group and Vodafone Group, solidifying its position as India's top telecom service provider. The company offers nationwide Voice and Data services across varied platforms like 2G, 3G, and 4G. With a broad spectrum portfolio to meet the rising demand for data and voice...

  • AGM - Technical Service Manager

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Customer Service Transformation

    1 week ago

    Delhi, Delhi, India Golden Opportunities Full time

    Title: AGM Customer Service TransformationCandidate Expectation and Roles & ResponsibilitiesMinimum 13+ yrs of experience required in customer serviceUnderstand client digital transformation needs and consult / provide customizedsolutions.Create compelling transformation pitches to promote value based selling specific toverticals.Respond to RFP/RFIs/RFQs,...

  • AGM- Regulatory

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • Agm- Regulatory

    1 week ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID:Location: New Delhi, IN- Function: Other- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the...

  • Agm - It

    1 week ago

    Delhi, Delhi, India Trident Realty Full time

    Define and implementIT vision and roadmap at the global/enterprise level in line with the organization's vision. Spearhead business development across new territories and build cost effective and scalable solutions that support business growth. Developing and carrying out Digital Transformation activities for significant transformation projects to achieve...

  • Agm-practice Architect

    1 week ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID:Location: New Delhi, IN- Function: VIBS- About:RolePractice Architect - Business Comms**Job Level/ DesignationM2 / AGMFunction / DepartmentEnterprise / EPBOLocationDelhiJob PurposeKey Result Areas/Accountabilities Design and develop fixed voice technology solutions, including evaluation of promising technologies and development of evaluation...

  • AGM- Area Sales

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a collaboration between Aditya Birla Group and Vodafone Group, leading the telecommunications sector in India. The company offers Voice and Data services nationwide across 2G, 3G, and 4G platforms. With a wide spectrum portfolio to meet the increasing demand for data and voice services, the company is dedicated to providing...

  • Agm-operations & Maintenance

    1 week ago

    Delhi, Delhi, India Vodafone Idea Full time

    Job Req ID: Location: New Delhi, IN- Function: Technology/ IOT/Cloud- About:Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for...

  • Apply Now: AGM

    1 week ago

    Delhi, Delhi, India Jaipuria Institute of Management Full time

    Job Title: AGM / DGM – Treasury & Personal Wealth ManagementLocation: DelhiReporting Manager:CFOJob Purpose :The position is responsible for organisation's (IES & PEPL) Treasury functions and managing personal wealth and Taxation related services to the Promoter. This role involves collaboration with multiple stakeholders, liquidity management and...

  • Agm/gm - Mod

    1 week ago

    Delhi, Delhi, India ideaForge Full time

    AGM/GM - MOD Sales &BD Delhi (On-Site) Mid-SeniorRefer a FriendJob Description:LOCATION:Delhi (**This position is field based and requires extensive travelling).JOB DESCRIPTIONKEY RESPONSIBILITIES: Identifying opportunities to deliver profitable business across the Defense sector. Must have ability to deal with internal stakeholders and execute tasks/...

  • Product / Service Trainer

    1 week ago

    Delhi, Delhi, India Skilllabs Resource Services Full time

    Regional Training Manager:From 5 to 10 year(s) of experience₹ Not Disclosed by Recruiter New DelhiRoles and Responsibilities Plan and execute monthly training calendar after coordinating with regional stake holders. Conduct Line Manager Induction and ODIP for all new joiners of Business functions. Ensure all new joiners up to L3 level are administered...

  • AGM / DGM – Treasury & Family Office

    1 week ago

    Delhi, Delhi, India Jaipuria Institute of Management Full time

    Job Title : AGM / DGM – Treasury & Personal Wealth ManagementLocation : DelhiReporting Manager : CFOJob Purpose :The position is responsible for organisation's (IES & PEPL) Treasury functions and managing personal wealth and Taxation related services to the Promoter. This role involves collaboration with multiple stakeholders, liquidity management and...

  • AGM - Zonal Technical Manager

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is an Aditya Birla Group and Vodafone Group partnership. It is India's leading telecom service provider. The Company provides pan India Voice and Data services across 2G, 3G and 4G platform. With the large spectrum portfolio to support the growing demand for data and voice, the company is committed to deliver delightful customer...

  • AGM - Zonal Technical Manager

    1 week ago

    Delhi, Delhi, India Vodafone Idea Limited Full time

    Vodafone Idea Limited is a collaboration between Aditya Birla Group and Vodafone Group, standing out as India's top telecommunication service provider, offering nationwide Voice and Data services on 2G, 3G, and 4G platforms. With a broad spectrum portfolio, the company is dedicated to providing exceptional customer experiences, contributing to the...

  • Sr Executive/Assistant Manager/Senior Manager/Chief Manager/AGM

    1 week ago

    Delhi, Delhi, India timesjobs Full time

    JOB Title : Sr. Executive/Assistant Manager/Senior Manager/Chief Manager/AGM - LeasingNo Of Opening: 10Job Overview:Knowledge about leasing & BDWritten & Verbal CommunicationAble to handle query related with fit outAble to understand Reports & generate report as per requirement of the managementResponsibilities and Duties:"1. He/ She should be able to...

  • Sr Executive/Assistant Manager/Senior Manager/Chief Manager/AGM

    1 month ago

    Delhi, Delhi, India timesjobs Full time

    JOB Title : Sr. Executive/Assistant Manager/Senior Manager/Chief Manager/AGM - LeasingNo Of Opening: 10Job Overview:Knowledge about leasing & BDWritten & Verbal CommunicationAble to handle query related with fit outAble to understand Reports & generate report as per requirement of the managementResponsibilities and Duties:"1. He/ She should be able to...

  • Sr Executive/Assistant Manager/Senior Manager/Chief Manager/AGM

    3 weeks ago

    Delhi, Delhi, India timesjobs Full time

    JOB Title : Sr. Executive/Assistant Manager/Senior Manager/Chief Manager/AGM - LeasingNo Of Opening: 10Job Overview:Knowledge about leasing & BDWritten & Verbal CommunicationAble to handle query related with fit outAble to understand Reports & generate report as per requirement of the managementResponsibilities and Duties:"1. He/ She should be able to...

  • AGM / DGM – Treasury & Family Office 27/05/2024

    1 week ago

    Delhi, Delhi, India Jaipuria Institute of Management Full time

    Job Title : AGM / DGM – Treasury & Personal Wealth Management Location : Delhi Reporting Manager : CFO Job Purpose : The position is responsible for organisation's (IES & PEPL) Treasury functions and managing personal wealth and Taxation related services to the Promoter. This role involves collaboration with multiple stakeholders, liquidity management and...

  • General Manager

    1 week ago

    Delhi, Delhi, India BOOM HR SOLUTION Full time

    Job DescriptionDesignation : AGM / GMQualification : Electrical / MechanicalExperience: 20 yearsSalary: 24 LPA (Based on Experience)Skills : Knowledge in hydro, Turbo, and Wind generations sectorsLocation:Anywhere in IndiaJob Description :Willing to travel 75% of the timeExperience with services of electrical motors and generatorsor OEM or HT/LT CoilsDevelop...