Customer Support Specialist

2 weeks ago


Chennai, Tamil Nadu, India ProvHR Full time
  • Min 1-year experience in international voice process or 2 years experience in domestic voice process
  • Excellent English Communication
  • Willingness to work in shift (US)
Responsibilities
  • Respond to customer queries in a timely and accurate way, via phone, email or chat
  • Identify customer needs and help customers use specific features
  • Analyze and report product malfunctions (for example, by testing different scenarios or impersonating users)
  • Update our internal databases with information about technical issues and useful discussions with customers
  • Monitor customer complaints on social media and reach out to provide assistance
  • Share feature requests and effective workarounds with team members
  • Inform customers about new features and functionalities


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