Senior Renewal Operations Manager

7 days ago


Bengaluru, Karnataka, India Arcserve India Full time

Hey Everyone

We are looking for a Senior Renewal Operations Manager in Bangalore/Gurgaon

About the Role:

We need a motivated Renewal Operations Lead to assist the Sales Operations Leadership in enhancing Renewal operations, establishing governance through systems and tools, creating dashboards and reports, as well as working on strategic and operational projects. This position presents a great opportunity to have a significant impact within Arcserve by improving the experience for our channel partners and contributing to the growth of our team.

Main Responsibilities:

  • Set up Arcserve systems and processes; develop renewal dashboards and reports from scratch to provide visibility to Management
  • Collaborate with key Sales, Renewal, and Operations stakeholders to design KPIs and Dashboards
  • Provide training to end users within Arcserve on how to use the Analytics suite
  • Train and onboard a team of renewal analysts and graduates on Arcserve systems and processes; prepare them to independently handle renewal reports and dashboards
  • Work closely with the Renewal Team to define key incentives for partners that will contribute to governance and accountability framework
  • Create a Governance framework for internal resources like PAMs, CAMs, TAMs to evaluate their renewal performance and understand reasons behind renewal outcomes, including building dashboards and reports for regular assessment
  • Assist Operations leadership in managing the GTM planning process, including organizational structure, headcount allocation, coverage model, and quota setting
  • Engage in Transformational or Ad hoc projects as assigned by Operations leadership

Requirements:

  • At least 7 years of experience in Renewal Ops, Analytics, or a similar role
  • BA/BS degree, MBA preferred
  • Proficient in creating Salesforce dashboards/reports, strong MS Office, Excel, and PowerPoint skills
  • Quick to learn new tools/systems when necessary
  • Strong communication skills for interaction with Global Arcserve teams
  • Ability to thrive in ambiguity and dynamic work settings
  • Strong team player who values honesty and teamwork

Preferred Qualifications:

  • Prior exposure to the business continuity sector
  • Familiarity with SaaS
  • Location: Bangalore/Gurgaon. Hybrid role; 3 days in office

If this sounds like you, send us your profile

Best,

Sonal Gharge

Arcserve India



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