Director, Customer Success

1 week ago

Noida, Uttar Pradesh, India SquadStack Full time
About SquadStack

Squad combines crowdsourcing and AI in one platform to help solve large-scale operational processes. Humans are great at solving complex tasks but perform poorly at repetitive tasks, whereas ML works great with bounded repetitive problems & fails with open issues. We see ML & a distributed workforce as two key phenomenon that would drastically change how work gets done.

Role Overview:

As a Vertical Lead at SquadStack, you will play a pivotal role in leading and managing a vertical comprising Banking, Financial Services, Insurance, Ecommerce, and Health. You will be responsible for driving revenue and profitability, overseeing a team of business managers and delivery leads, and ensuring the vertical's overall success. Your role will involve strategic thinking, data-driven decision-making, process optimization, and industry-specific innovation.

Key Responsibilities:

1. Strategy & Communication:

  • Define and execute the strategic direction for the vertical.
  • Develop and communicate a clear roadmap for achieving business goals.
  • Conduct A/B testing and drive product thinking to optimize strategies.
  • Create persuasive presentations and written communications to articulate the vertical's vision and impact.
  • Establish and maintain thought leadership in the industry.

2. Operations and Profitability:

  • Manage & Drive Cr annual revenue and profitability
  • Collaborate with the operations and sales team to optimize processes and improve net margins.
  • Roll up your sleeves and actively engage in strategy execution, leading by example.
  • Innovate and develop industry-leading solutions based on best practices and data-driven insights.
  • Build and manage a team of industry-specific experts to drive success.

3. Process Excellence:

  • Ensure process excellence across the vertical, overseeing a team of approximately 50 professionals.
  • Continuously optimize processes to enhance efficiency and effectiveness.
  • Lead initiatives that demonstrate creativity under constraints.

4. Entrepreneurial Spirit:

  • Thrive in a startup environment, demonstrating a willingness to take calculated risks and adapt to evolving market conditions.
  • Collaborate with cross-functional teams to drive innovation, identify growth opportunities, and contribute to Squadstack's overall success.
Qualifications:
  • 8-10 years of experience in leading and managing verticals within the relevant industries (Banking, Financial Services, Insurance, Ecommerce, Health).
  • Strong background in data-driven decision-making and consulting.
  • Demonstrated success in driving revenue and profitability.
  • Expertise in strategy development and execution.
  • Excellent communication skills with the ability to convey complex ideas effectively.
  • Hands-on experience in process optimization.
  • Creative problem-solving skills.
  • Experience building and managing high-performing teams.
Logistics:
  • Joining Date: Yesterday
  • Location: Noida
  • Compensation: 30-40 Lakhs base salary
Why should you consider us seriously?
  • We believe that longer-term, people >> product & profits and prioritize culture over everything else. See Glassdoor reviews.
  • We are a well-balanced team of experienced entrepreneurs and are backed by top investors across India and Silicon Valley (Chiratae Ventures, Blume Ventures, Abstract Ventures, Emergent Ventures; Senior execs at Google, Square, Genpact & Flipkart; Co-founders of Infosys, Snapdeal, Slideshare, Zomato, etc.)
  • Unlimited Leaves
  • Freedom and Responsibility
  • Entrepreneurial Team
  • Exponential Growth
  • Healthcare (Physical & Mental Wellness)
  • Work from Anywhere
Please Note:

SquadStack is committed to a diverse and inclusive workplace. SquadStack is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

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