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Head of Customer Experience and Inside Sales
1 week ago
About Our Client
Our client is a series A funded omnichannel D2C brand and a market leader in their health-tech space
Job Description
Design consumer journey, CRM systems & service design Generate 5 lakh leads and 5 lakh customer service calls over the next three years Achieve repeats & retention rate of 70% Conduct training needs analysis (TNI) and deliver sales & service training programThe Successful Applicant
10-14 years total work experience running CX + Inside Sales Proven track record building world class customer experience for B2C/D2C brands Ideal industry exposure will be in leading omnichannel brands across D2C/retail/financial services/consumer tech/hospitality which are known for exceptional CX Understands building customer journey designs, driving inside sales, retention, multi-channel communication, building escalation matrices, implementing CRM tools etc-
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