Virtual Relationship Manager

1 week ago


Pune, Maharashtra, India DBS Bank Full time

Business Function

:

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Job Purpose:

·Acquire clients through e-boarding of the provided leads and nurture the relationship for AUM build up in a steady manner.

·Establish the Virtual Relationship Channel as a major revenue contributor through effective engagement with clients via multiple communication channels

·Ensure right balance of the product mix and balance NTB (New to Bank NR customers) with increased penetration of existing customers to deepen the wallet share.

·Drive and deliver a radical improvement in customer satisfaction scores through timely engagement and redressal of client enquiries.

·Ensure highest levels of customer satisfaction. Interact with new customers to detail & explain all features & functions of products & assist in on boarding of new clients.

·Empower DBS IN clients embrace the value delivery channels to improve transaction efficiency and effectiveness

Required Experience:

·Minimum of 3-4 years of experience in a 24x7 contact center environment OR in a Back-Office Processing OR Banking OR Financial Services Industry

·Should be willing to work in rotational shifts and experienced in moving between multiple screens and systems while entering the data

·Experience in handling difficult customer chats/conversations, while simultaneously entering data on different screens

Education / Preferred Qualifications:

·Minimum qualification of a Graduate. Professional Certification/ Courses in financial services / e-commerce would be an added advantage

Work Relationship:

·Direct reporting to Team Lead- Virtual Banking

·Work with peers within team, Centre and from other support and Business Units

·Management of clients and prospects for acquisition, handle query or complaint resolution and entrench client relationship.

·Close interaction with Regional / Cluster teams and Operations to ensure consistent delivery of service standards



  • Pune, Maharashtra, India Manager Full time

    Manager Recruitment Job Specifications : Developing & implementing recruitment strategies : Develop and execute strategies to attract and hire the best candidates for open positions considering such factors as budget, time constraints and their organisation's culture and values for both lateral & campus hiring. Setting hiring goals and objectives : Set clear...

  • Mazars - - Finance

    1 week ago


    Pune, Maharashtra, India Manager Full time

    Manager Finance Role Outline:Mazars Business Services India has an exciting new opportunity for an experienced accountant to join the team as the Finance Business Partner. This role would suit an enthusiastic self-starter with a recognised accounting qualification and experience of professional services. Role Summary: Work closely with the Head of Service...


  • Pune, Maharashtra, India Manager Full time

    Business Services Team Overview Our Business Services team is a collective of creative, strategic, forward-thinking business enablers. Together the People & Culture, Marketing & Communications, IT, Operations, Finance and Quality & Risk Management teams make it their mission to ensure Forvis Mazars has the right tools, technology, strategies and services in...


  • Pune, Maharashtra, India Leidos Full time

    Description Virtual Commissioning Engineer We have recently won some major projects within the UK and overseas and as a result, we are seeking a Virtual Commissioning Engineer to support the delivery of work packages for our prestigious automotive customers. You will be responsible for the development and deployment of robotic and industrial control...


  • Pune, Maharashtra, India TATA AIA Life Insurance Full time

    Relationship ManagerCompany Description Tata Aia Life is an insurance company HO based in Mumbai, Maharashtra, India. Our mission is to provide financial protection and security to individuals and families. With a focus on customer-centric solutions, we strive to meet the diverse needs of our clients and help them achieve their financial goals.Role...


  • Pune, Maharashtra, India Saaki Argus & Averil Consulting Full time

    About Client:A leading IT Sector CompanyResponsibilities:Troubleshoot internet connectivity issues by reviewing firewall logs and performing advanced network troubleshooting.Configuring new network equipment per ITEGRIA documentation and client specifications – Firewall/Router/Switch/Access PointsCreate and build out Amazon workspaces for new users or...

  • Relationship Manager

    2 months ago


    Pune, Maharashtra, India iServe Financial Full time

    Apply for Relationship Manager, Career Progress Consultants in Pune for 0 - 3 Year of Experience on


  • Pune, Maharashtra, India iServe Financial Full time

    Apply for Relationship Manager, Career Progress Consultants in Pune for 0 - 3 Year of Experience on

  • Relationship Manager

    4 weeks ago


    Pune, Maharashtra, India iServe Financial Full time

    Apply for Relationship Manager, Career Progress Consultants in Pune for 0 - 3 Year of Experience on


  • Pune, Maharashtra, India Saaki Argus & Averil Consulting Full time

    About Client: A leading IT Sector Company Responsibilities: Troubleshoot internet connectivity issues by reviewing firewall logs and performing advanced network troubleshooting. Configuring new network equipment per ITEGRIA documentation and client specifications – Firewall/Router/Switch/Access Points Create and build out Amazon workspaces for new...


  • Pune, Maharashtra, India Virtual Element Studios Pvt Ltd Full time

    About Us:Virtual Element Studios Pvt Ltd is a leading video production company dedicated to delivering high-quality, innovative visual solutions. With a focus on creativity and client satisfaction, we offer a wide range of services including animation, video editing, virtual reality, and more. Our commitment to excellence and client-centric approach sets us...


  • Pune, Maharashtra, India Skill Ventory Full time

    Roles and ResponsibilitiesRole – Relationship Manager(Pune Circle 5 / Mumbai Circle 5 ).Location - Maharashtra to be posted at Branches in our Nagpur, Pune, Mumbai circle.Grade - Asst Manager, Deputy Manager.Desired exp - Exp in handling sales of Farmer funding, Mortgage Loans, LAP, working capital facility etc.,Key responsibility - Reach, acquire, ripe &...


  • Pune, Maharashtra, India Cognizant Technology Solutions Full time

    Client Relationship Manager - MLEU Location – Pune Job summary We are seeking a seasoned Client Relationship Manager with 15-17 years of experience to join our multinational corporation. The ideal candidate will excel in nurturing client relationships, ensuring client satisfaction, and driving business growth. With a focus on the Finance & Accounting and...


  • Pune, Maharashtra, India Cognizant Technology Solutions Full time

    Client Relationship Manager - MLEU Location – Pune Job summary We are seeking a seasoned Client Relationship Manager with 15-17 years of experience to join our multinational corporation. The ideal candidate will excel in nurturing client relationships, ensuring client satisfaction, and driving business growth. With a focus on the Finance & Accounting and...

  • Relationship Manager

    2 months ago


    Pune, Maharashtra, India MID Consultancy Full time

    Proven experience as a Social Media Manager or similar role, preferably in the wedding or events industry.Demonstrated expertise in creating compelling content for social media platforms, with a keen eye for design and storytelling.Proficiency in social media management tools and analytics platforms (., Hootsuite, Buffer, Sprout Social, Google...


  • Pune, Maharashtra, India Tata AIA Life Insurance Full time

    JOB DESCRIPTIONPosition TitleRelationship ManagerDepartmentDirect Distribution – Direct Sales ForceLevel/ BandOfficerReports to DirectSales ManagerGeographic Area CoveredAs per mapped branch & cityStakeholders - InternalDSF Sales ForceStakeholders - ExternalExiting Tata AIA ConsumersOrganizational RelationshipsJob DimensionsKey Result AreasSales· Achieve...


  • Pune, Maharashtra, India Programming Full time

    Job Title: Client Relationship ManagerLocation: Pune, MaharashtraNotice period : Immediate to 15 daysExperience 2 to 5 years in Relationship Management , Sales , Business developmentIT staffing , Software services , Delivery Manager experience in Software services industry is a PlusJob Description: Cultivate and maintain strong relationships with existing...


  • Pune, Maharashtra, India Arthan Full time

    As the Fundraising & Relationship Manager, you will play a vital role in driving the organization's financial sustainability and supporting our philanthropic initiatives. You will be responsible for building and maintaining relationships with corporate partners, managing CSR projects, and securing resources through fundraising efforts. Key Accountabilities: ...


  • Pune, Maharashtra, India Tata AIA Life Insurance Full time

    JOB DESCRIPTION Position Title Relationship Manager Department Direct Distribution – Direct Sales Force Level/ Band Officer Reports to Direct Sales Manager Geographic Area Covered As per mapped branch & city Stakeholders - Internal DSF Sales Force Stakeholders - External Exiting Tata AIA Consumers ...


  • Pune, Maharashtra, India TalentPulse Consultant Full time

    Service Portal Virtual Agent Now MobileLeadOverview: The ServicePortal Virtual Agent Now Mobile Lead plays a crucial role inleading the development and management of ServiceNows serviceportal virtual agent and Now mobile platform. They are responsiblefor overseeing the design implementation and optimization of theseplatforms to ensure seamless user...