Service Portal Virtual Agen Now mobile lead

1 week ago


Pune, Maharashtra, India TalentPulse Consultant Full time
Service Portal Virtual Agent Now MobileLead

Overview:

The ServicePortal Virtual Agent Now Mobile Lead plays a crucial role inleading the development and management of ServiceNows serviceportal virtual agent and Now mobile platform.

They are responsiblefor overseeing the design implementation and optimization of theseplatforms to ensure seamless user experiences and efficientoperations.

KeyResponsibilities:
Lead thedevelopment and maintenance of ServiceNows service portal virtualagent and Now mobile platformCollaborate withcrossfunctional teams to gather requirements and designuserfriendly interfacesImplement bestpractices for user experience accessibility and mobileresponsivenessCustomize and configure virtualagent conversations and workflows to optimize customerinteractionsDevelop and maintain mobileapplications for ServiceNow platformImplementand customize widgets themes and templates for the serviceportalEnsure the integration of ServiceNowapplications and functionalities with the service portal andvirtual agentProvide technical leadership andguidance to junior developers andadministratorsPerform system testing debuggingand troubleshooting for service portal virtual agent and mobileapplicationsMonitor and optimize platformperformance and user experienceStay updatedwith industry trends and technological advancements in ServiceNowand mobile developmentCollaborate withstakeholders to understand business requirements and translate theminto technical solutionsParticipate in codereviews and documentationEnsure compliancewith security and data privacystandardsRequiredQualifications:


Bachelors degree inComputer Science Information Technology or relatedfieldServiceNow Certified ApplicationDeveloper (CAD) certificationProven experiencein developing and customizing ServiceNow service portal and virtualagentProficiency in JavaScript HTML and CSSfor ServiceNow platformExperience in mobileapplication development for iOS and AndroidplatformsStrong understanding of ServiceNowplatform architecture and integrationsAbilityto lead and mentor a team of developers andadministratorsExcellent problemsolving andanalytical skillsEffective communication andcollaboration abilitiesKnowledge of UI/UXdesign principles and best practicesExperiencewith Agile development methodologiesAbility toprioritize and manage multiple projectssimultaneouslyUnderstanding of security andcompliance requirements for enterpriseapplicationsSelfmotivated and keen to stayupdated with technologicaladvancementsCertification in mobiledevelopment (e.g.

iOS or Android) is aplusservicenow,mobiledevelopment,javascript,css

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