Service Now

2 weeks ago


Pune, Maharashtra, India Zensar Technologies Full time

SERVICE NOW

-

(

0097112

)

Description

Key Deliverables

  • Lead and deliver requirements, scoping and design workshops, ensuring requirements are well documented
  • Provide expert level support and technical mentoring to implementation team
  • Maintain deep, comprehensive knowledge of ServiceNow's capabilities and constraints.
  • Recognize and develop opportunities to leverage ServiceNow as a platform.
  • As a senior technical member of the team, deliver handson configuration, development and integration services and serve in a delivery assurance capacity for all project deliverables
  • Plan and coordinate all phases of testing and test acceptance; design and oversee development of testing related work products; lead test remediation cycles
  • Create and deliver tailored presentations and product demonstrations
  • Scoping and delivering Proof of Concept / Proof of Value engagements with prospects
  • Responding to Request for Information/Proposal documents
  • In conjunction with Sales Personnel and Professional Services, conduct transition briefing communicate commitments, expectations, etc in preparation for deployment
  • Work closely with our business partners and technical SMEs, providing oversight and recommendations on how best to accomplish new requirements
  • Be accountable for enforcing best practices, ensuring smooth ServiceNow upgradeability
  • Be responsible for the implementation, ongoing enhancements, and support of all integrations with ServiceNow
  • Ensure best practices are enforced and that advanced configurations don't endanger future upgrades and system performance
  • Lead/contribute to the evaluation/execution of ServiceNow upgrades, reviewing impact on integrations and making changes as needed
Adhere to IT Change Management and best practices

Qualifications, skills and experience:

  • Proven management / influencing abilities.
  • Ability to produce documentation at various levels including technical and customer facing.
  • Knowledge of IT and Enterprise Service Management is critical.
  • Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential.
  • ServiceNow experience in the areas of ITSM, ITBM, ITOM, or HR products are highly desirable.
  • ServiceNow Certifications in all areas are highly desirable.
  • Web service proficiency (REST, SOAP) as well as XML and JSON knowledge.
Excellent verbal and written communication skills required.

Primary Location:
India-Maharashtra-Pune

Job Posting:
Jun 1, 2023

Experience Required (In Years):

Minimum

  • 6

Maximum

  • 9

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