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Head of Operations

3 months ago

Mumbai, Maharashtra, India Paradise Placement Consultancy Full time

Responsibilities

:

Define, implement and manage operational processes as per regulatory framework to ensure exchange compliance.

Vendor management.

Able to build and manage teams for important functions like account opening, payin payout stock and funds, DP account, customer modification, RMS etc.

Responsible for customer support and seamless experience in a stock broking business.

Ensure process oriented, TAT driven customer support as per defined SOP.

Mentor and monitor team to ensure high level of accuracy and timely execution.

Coordinate with IT and Sales team for development of online customer support process and Process automations.

Handling regulatory audits of SEBI, Exchanges, etc.

Candidate Requirement

CA/ MBA Finance from good institute

years of Experience in stock broking operations

Knowledge of back office software like LD and CDSL

Well verse with DKYC process and other broking norms

Key Skills :

Account Opening Payin Payout Stock And Funds Dp Account Customer Modification Rms Tat