Branch:Branch Operations Head

5 months ago

Mumbai, India Axis Bank Full time

Branch:Branch Operations Head

0 - 1 Years 1 Opening Mumbai

Role description

Branch Operations Head

INTERNAL USAGE:

No. of Vacancies:

1

Reports to:

Branch Head

Is a Team leader?

No

Team Size:

0

Grade:

SVP1

Business:

Affluent Banking

Department: �

Affluent Banking

Sub - Department:

NA

Location:

 Per requirement

About Affluent Banking

�Affluent Business caters to a segment of customers who are High Net Worth Individuals with a range of customizable offerings in wealth management, personal banking and business & lending solutions. It gives a highly personalized services with an expertise driven approach of an investment house with the great stability and immaculate execution. Affluent Business offer a gamut of different product offerings tailor-made to its customers with seamless touch-point

About the Role

Country Branch Operations Head is responsible for the sound operation of all Myrtle retail branches in the country. This is a leadership role reporting to the Network Coverage Head - Affluent Banking and is responsible for establishing a robust framework to manage the operations and service delivery, providing strategic recommendations across consumer branch. The role partners with the consumer business and function owners including Branch Oversight Function and CBORC, on risk and control related aspects to guide and manage along with the business and function owners, on all matters related to Operations, Service Delivery and Risks & Controls. 

Key Responsibilities

oEstablish local branch operational procedures incorporating necessary control processes to ensure adherence to global and regional policies, standards and practices.

oEstablish and define the branch operations policies and procedures, operating efficiency model, interfaces with the Country Retail Bank Head and other stakeholders on solving operating issues and all other operational aspects of the branches.

oEnsuring seamless customer service delivery at branches through continuous evaluation of redundant process, removal of bottle necks and process simplification and standardization.

oOwn & manage analog shutdown and path to zero initiatives for Branch Operations to meet transaction offload targets, in partnership with Country Operations and Product & Digital partners.

oLead & champion Client Obsession initiatives and to drive y-o-y reduction of L1, L2 & L3 complaints volume and resolving identified client pain points.

oEnsuring best in class on boarding process for customer on boarded by Affluent Branch team through reduced turnaround time and rejects across products.

oAppropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

oWork closely with other functions such as CBORC, BOF, Product, Information Security, CBCM, Fraud Prevention & Oversight, Records Management, CSIS and CRS to meet the above objectives.

Qualifications

Optimal qualification for success on the job is:

�CA / CFA / Business Management or other relevant Post Graduate degree

�AMFI and IRDA certification

Role Proficiencies:

�Knowledge of banking products and services

�Ability to manage complex client situations

�Good communication (both verbal and written) skill in both English and the local language

�Ability to handle pressure and meet deadlines

�Good networking and relationship building skills

About Axis

Incorporated in 1994, Axis Bank is one of India�s most trusted banks & the third largest in the private sector. At Axis Bank, customer centricity has always been the foundation of our business. Our efforts to address the requirements of a diverse customer cross-section are powered by robust infrastructure, advanced technology, a comprehensive monitoring & control framework & a large talent pool.

The Bank has a young & engaged workforce of over 100,000 employees, with an average age of 30 years. We are an equal opportunity employer & believe in empowering our employees by offering rich roles, learning opportunities & flexibility to chart their career, their way.

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