Head of Operations

3 weeks ago

Mumbai, India SaffronStays Full time

Role:

Head - Operations

Summary: Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards. Do you itch to set new standards of guest experience for the changing requirements of guests. Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you want to be a part of this rocket-ship that would disrupt the way Indian's holiday? Read on...


Experience: 10-20 years of experience in Hospitality


Role Objective:

  • To be responsible for leading the operations and customer success teams for SaffronStays, at pan-India level.
  • To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests.
  • To position SaffronStays as a pioneer in the field of learning and skill development in alternate accommodation industry.


Key Responsibilities:

  • Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores
  • Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
  • Develop a training and excellence center, including engaging deeply with various hotel management colleges.
  • Implement and oversee a comprehensive training and development program
  • Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization
  • Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
  • Oversee the Customer Care team, F&B team, Central Procurement team, Licensing team, and Regional Operations teams.
  • Ensure that all operations are in compliance with legal and regulatory requirements


Requirements:

• Exceptional Communication skills

• Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up

• Demonstrating strong leadership and motivational skills

• Ability to build a team, attract, motivate, and retain a high-performing team

• Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives

• Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams

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