Head of Operations

3 months ago

mumbai, India SaffronStays Full time
Role:
Head - Operations
Summary: Do you find yourself being a misfit in the traditional hospitality industry and feel burdened by legacy-driven standards. Do you itch to set new standards of guest experience for the changing requirements of guests. Are you process-oriented? Do you believe that alternative accommodations are the future of hospitality, and you want to be a part of this rocket-ship that would disrupt the way Indian's holiday? Read on...
Experience: 10-20 years of experience in Hospitality
Role Objective:
To be responsible for leading the operations and customer success teams for SaffronStays, at pan-India level.
To set, attain, and constantly better the highest quality standards of hospitality to meet the expectations of Home-Owner's and Guests.
To position SaffronStays as a pioneer in the field of learning and skill development in alternate accommodation industry.
Key Responsibilities:
Develop and implement strategies that optimize operational efficiency and guest satisfaction and keep improving the NPS scores
Build and lead a team of high-performing individuals, ensuring they are well-trained and motivated to meet the company's goals
Develop a training and excellence center, including engaging deeply with various hotel management colleges.
Implement and oversee a comprehensive training and development program
Foster a culture of excellence, continuous improvement, and innovation within the team and throughout the organization
Develop and maintain strong relationships with guests and homeowners to earn their trust and loyalty
Oversee the Customer Care team, F&B team, Central Procurement team, Licensing team, and Regional Operations teams.
Ensure that all operations are in compliance with legal and regulatory requirements
Requirements:
• Exceptional Communication skills
• Resourceful, possess a calm demeanor and agility to thrive in a fast-paced start-up
• Demonstrating strong leadership and motivational skills
• Ability to build a team, attract, motivate, and retain a high-performing team
• Innate understanding of luxury standards in hospitality and be able to ideate and drive critical initiatives
• Extremely process-driven and should be able to monitor, mentor a team dispersed portfolio and teams

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