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Mortgage Customer Retention Officer Ind

3 months ago

Bengaluru, Karnataka, India OSB Group Full time

About us:

OsbIndia (OSBI) is an offshore subsidiary of OSB Group.

OSBI was incorporated in 2004 as a key part of the OSB Group's business strategy to provide operational service support.

OSBI works with the Group's trading brands in the UK, providing exceptional customer support and service delivery to new and existing customers.

OSBI also prides itself on offering operational excellence by devising and utilizing process improvements and functional efficiencies.

Job Purpose

Responsibilities:

  • Handling incoming and outgoing telephone calls from both existing and prospective customers and dealing with all queries in a professional manner.
  • To demonstrate an allround knowledge of the company's products
  • Follow up to ensure that appropriate actions were taken on customers' requests.
  • Refer unresolved customer grievances or special requests to designated departments for further investigation.
  • Contributes to team effort by accomplishing related results as needed.
  • To ensure the timely communication of information to colleagues and line management
  • Maintain the company's compliance standards and own compliance training
  • Undertake any other duties, commensurate with grade and job title, requested by Line Manager or above.
  • Coaching and training of new and existing employees, sharing of knowledge and tips with immediate colleagues.
  • To bring to the immediate attention of an appropriate line manager any problems or issues, such as a complaint, potential fraud, a health and safety issue, a breach of policies etc.
  • To ensure the timely communication of information to colleagues and line management
Experience

  • 12m previous experience working in an international call centre environment, undertaking a voice or semivoice process is essential
  • 12m previous experience working within the financial services industry is desirable
Knowledge

  • Intermediate level skills in Microsoft Word and Excel are essential
  • Good communication and comprehension skills is essential
  • Basic knowledge of UK mortgage and/or savings products is desirable

Qualifications:

  • Graduation qualification is essential
Why join OSBI?

We understand your career and how you progress is as unique as your individual personality.

We've created a culture and an environment that encourages personal growth and offers our people opportunities to learn and succeed.

Whether you're in the early stages of your career or already have an established profession, we're constantly seeking to hire talented individuals who want to make a difference and grow with us.

We're a connected company working together to create a business in which we can all take pride and prosper.