Manager, Tech Writing

2 months ago

Bengaluru, Karnataka, India Delta Air Lines Full time

How you will help us Keep Climbing (overview & key responsibilities):

  • Responsible foroperational leadership and supervision (including administrative duties) for a team within the Technical Instructions department. This team handles the overall development, authoring, and management of aircraft technical instructions (work cards and/or manuals) utilized to maintain and repair Deltas fleet of aircraft.
  • Responsible for work assignments, problem-solving, decision-making, customer support, and communications regarding the tactical and strategic execution of initiatives and objectives in relation to the technical instructions that are managed by this team.
  • Must ensure compliance to FAA Regulations, Engineering documentation, and other substantiating data as outlined in the Technical Operation Policies & Procedures (TOPP) and departmental Standard Operating Procedures (SOP).
  • Must have the ability to work closely with numerous departments including Maintenance Programs, Line Maintenance, Base Maintenance, Engine Maintenance, Quality Assurance, Quality Control, Engineering, Materials, Production Control, Supplier Operations and others.
  • Mustensure that safety conscious behaviors are incorporated into all operational processes and procedures created by the group.

What you need to succeed (minimum qualifications):

  • Aircraft Maintenance Engineering license (or applicable degree) with a minimum of five years of experience in authoring and managing Technical Instructions.
  • Must have previous maintenance experience with a strong technical knowledge of the aircraft/engine.
  • Must have thorough knowledge and understanding of aircraft manuals (Aircraft Maintenance Manual (AMM), Illustrated Parts Catalog (IPC), Standard Practice Manuals (SPM), Engine Maintenance Manual (EMM), etc. used for inspecting, troubleshooting and repairing of aircraft and engines.
  • Must have knowledge and experience in structured authoring (i.e. SGML, S1000D, XML) as well as an understanding ofcommercial aviation documentation and guidance specifications (i.e. ATA 100, iSpec2200, S1000D).
  • Must have previous leadership experience
  • Must be a self-starter with excellent written and verbal communications skills, able to handle several projects simultaneously with minimum supervision, well-organized, and able to prioritize work to meet established deadlines.
  • Must be able to embrace and appreciate the value of diverse people, thinking and styles.

What will give you a competitive edge (preferred qualifications):

  • Experience in MS Office, Epic Editor, Serna, MS Office products and Adobe Professional highly preferred.
  • Being an innovative thinker with a positive outlook, a vision for software improvements, and continual drive toward process improvements.
    ID: DELTO21

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