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Customer Service Officer

3 months ago

Delhi, Delhi, India Sekyo Innovation Pvt. Ltd. Full time

Responsibilities:

  • Assist customers with product information, pricing, order processing, and issue resolution.
  • Provide support and guidance to customers regarding product features, usage, and troubleshooting.
  • Effectively manage customer complaints and concerns, ensuring swift resolution and customer satisfaction.
  • Maintain accurate records of customer interactions and transactions.
  • Collaborate with internal teams to address customer needs and improve overall customer experience.
  • Stay uptodate with product knowledge, company policies, and industry trends to better assist customers.
  • Identify opportunities for upselling or crossselling products and services to customers.
  • Uphold company values and standards while representing the brand positively in all customer interactions.
  • Continuously strive to exceed customer expectations and contribute to the achievement of customer satisfaction goals.

Salary:
From ₹18,000.00 per month

Schedule:

  • Day shift

Supplemental pay types:

  • Performance bonus

Education:

  • Higher Secondary(12th Pass) (preferred)

Experience:

- total work: 1 year (preferred)

  • Customer service: 1 year (preferred)

Language:

  • English (preferred)
  • Hindi (preferred)

Work Location:
In person