Inside Sales Team Lead

2 weeks ago

Bengaluru, Karnataka, India Turno Full time
About RolePlay an integral role in achieving our ambitious customer experience and business objectives. You will groom & nurture your span into best-in-class PSEs who can achieve desired business goals month on month. You will bring in strong team management skills combined with a solid target-oriented mindset.

You will set up best practice processes, enhance the overall experience we give to our customers and drive targets for the team.

We serve Driver/Business owners looking for business expansion.

You will be a true thought partner to every prospect and customer we interact with, ensuring that they go ahead in the cycle with asolution.


Responsibilities:
Be responsible for meeting and exceeding the city-level targets along with your own OKRs.
Be responsible for continuously developing a team of agents into fantastic relationship executives.

Be responsible to ensure that key productivity metrics like dialed calls, TT and QLs of each team member are achieved without compromising on quality.

Be responsible to assess the leads pipeline of each city you are responsible for and prioritize call tasks accordingly, ultimately ensuring that the active leads bucket is fully utilized.

Be responsible for leading and closely tracking experiments / pilots, if any, that are run time to time.
Take responsibility for real-time call queue management in order to ensure hygiene of input metrics.
Be responsible for schedule adherence of each & every individual within the team.

External Skills And Expertise:

Graduation / Post Graduation or equivalent5-7 yrs of relevant experience in handling a team of inside sales or pre sales agents.

Track record of over-achieving targetsStrong phone presence and experience outbound/tele sales calling.

Experience in driving productivity & performance metrics goalsExperience working with Leadsquared or similar CRMExcellent verbal and written communications skillsStrong listening and presentation skillsProven pre sales / inside sales experienceAbility to multitask, prioritize, and manage time effectivelyDisplay a high level of professionalism, integrity, and maturity.

Understanding of automobile domain will be an added advantage

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