Senior MAC/Apple Support Engineer

1 week ago


Delhi, Delhi, India Excis Compliance ltd Full time
About Excis:

Excis is all about creating efficient international IT solutions. Founded in Belgium in 2001, we later expanded across Europe and moved our headquarters to the UK. From providing 24/7 support to offering end-to-end IT and audio-visual solutions, Excis has built a strong global presence catering to a diverse clientele.

Our foundation lies in honesty, integrity, and ethical business practices.


Job Summary:

We are on the lookout for a highly skilled individual to join our IT support team as a Senior MAC Support Engineer. You will be responsible for providing VIP on-site technical support, ensuring smooth operations, and delivering top-notch customer service to end-users.

This role involves splitting your time between supporting the Amsterdam and Eindhoven offices.


Responsibilities:
  • Keep technologies up to date and compliant with enterprise standards
  • Manage system/application environment and operations
  • Collaborate on infrastructure architecture
  • Research, design, and implement tech solutions
  • Resolve software/hardware issues
  • Perform technology installations, monitoring, testing, and troubleshooting
  • Monitor technology performance and utilization
  • Assist in developing strategies related to systems administration

Requirements:
  • Experience translating business requirements into technical solutions
  • Bachelor's degree in IT or relevant work experience
  • Proficiency in Agile methodology
  • Ability to work independently and adapt to change
  • Clear communication of technical information
  • Strong knowledge of Apple products and JAMF certifications are a plus
  • Critical thinking skills and ability to learn from mistakes
  • Driver's license
  • Proficiency in Dutch and English

Skills:

You should have a Bachelor's degree in a technical field or equivalent experience, along with problem-solving and customer-centric mindset. Being detail-oriented, customer-friendly, proactive, and result-driven is essential. Passion for IT and technology is a must, along with the ability to adapt and share knowledge with colleagues.

Essential technologies knowledge includes Windows OS (7-10), MS O365, Active Directory, Exchange Server, and hardware support (desktops, laptops, printers, scanners).



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