Macintosh Administrator

1 week ago

Delhi, Delhi, India World Resources Institute Full time

About your role:
You will report toHelp Desk Analyst, Operations.
As Mac administrator/help desksupport analyst,will primarily focus on enterprise level planning/configuration and support for Apple computers in the organization.

Other duties will include tier 1 general office and windows supportHow your day will unfold:


Ensure a consistent user experience across all macOS devicesLeverage Jamf or similar MacBook MDM toolPlanning and Implementation of macOS upgrades and rolloutMaintain client hardware standards, including client configuration, and test new technology to improve our computing environmentWork as the escalation point between different support teams for issues related to macOSManage and administer client system infrastructure for macOS endpointsDevelop configuration policies, test and document findings, update and effectively communicate proceduresKeep up with the Apple and Jamf communities and use the information to improve the Apple/Mac device management across the enterpriseEscalate priority support issues to senior staff and/ or corporate technology groupsCollect and forward all relevant information prior to escalation to allow senior staff to operate efficiently.

Maintain a positive working relationship with business lines and other departmentsPrioritize and schedule work as necessary to maintain department service level agreementsMaintain and monitor department mailboxUpdate and maintain cases in a timely fashionBasic networking skills and troubleshootingQualifications and Requirements we seek:

Education:

You have a Bachelor's degree in IT, Computer Science, engineering or relevant fieldExperience: Youhave 4-7 years of relevant, full-time work experience in the Mac OS application support experienceExperience supporting users in a remote/help desk environmentExperience with endpoint/workstation experience – Mac OS required.


Experience with support MS o365 suite desktop/web appsLanguages:
Full fluency in English requiredand second language preferredRequirements: Existing work authorization isrequired where this position.
WRI is unable to authorize visa work authorization.

Location:

Delhi/ Mumbai Potential Salary:
INR Duration: 1 years as term hire extendable based on performance and project requirements.

  • Macintosh Administrator

    1 week ago

    Delhi, Delhi, India World Resources Institute Full time

    About your role :You will report toHelp Desk Analyst, Operations.As Mac administrator/help desksupport analyst,will primarily focus on enterprise level planning/configuration and support for Apple computers in the organization. Other duties will include tier 1 general office and windows supportHow your day will unfold: Ensure a consistent user experience...

  • Macintosh Administrator

    1 week ago

    Delhi, Delhi, India WRI India Full time

    Who we are and What we doWorld Resources Institute (WRI) is an independent global research organization that turns big ideas into action at the nexus of environment, economic opportunity and human well-being. Our work focuses on building sustainable and livable cities and working towards a low carbon economy. Through research, analysis, and recommendations,...

  • Network Operation Engineer USA

    1 week ago

    Delhi, Delhi, India Excis Compliance ltd Full time

    Job Description Responsibilities: - Proactively oversee and manage the LAN and WLAN. - Troubleshoot routing and switching incidents. - Use customer-provided tools to monitor and manage devices such as F5 LTM/GTM, Cisco WLC, DDI Infoblox, Cisco Switches, and routing devices. - Support New Site LAN & WAN Infrastructure installation or Relocations. - Support...

  • IT Professional

    3 weeks ago

    Delhi, Delhi, India Sonafine Corporations Pvt.Ltd. Full time

    **Rolls and Responsibilities**: - 1. Responsible for identification and troubleshooting of software, hardware and network-related issues. Should have SAP knowledge. 2. Undertake installation, maintenance and troubleshooting of microcomputers, peripheral equipment, data communications, Local Area Network (LAN) and Wide Area Network (WAN). 3. Examine the...

  • System Admin(Gurugram)

    2 weeks ago

    Delhi, India MadeEasy Education Pvt Ltd Full time

    **System Administrator** HR/TA/ET/0622/01 **Position Title**:System Administrator **(Full Time) **Purpose**: To provide technical support to Employees/customers. **Responsibilities** - Active directory configuration and troubleshooting, AD replication: configuration and troubleshooting. - Responsible for all day-to-day management of the Physical and...

  • Mac Support Technician

    3 weeks ago

    Delhi, India Excis Compliance ltd Full time

    Job DescriptionMAC (Apple Devices) Support Technicianprovides day-to-day desktop support, receives inbound calls, answer questions, troubleshoots and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.Daily Job responsibilities:1st , 2nd and 3rd line support of Mac’sImaging/reimaging and...

  • Network Operation Engineer USA

    2 weeks ago

    Delhi, India Excis Compliance ltd Full time

    Job DescriptionResponsibilitiesPro-actively monitor and manage the LAN and WLANTroubleshoot routing and switching incidents.Utilize customer provided tools to monitor and manage devices including, but not limited to, F5 LTM/GTM, Cisco WLC, DDI Infoblox, Cisco Switches and routing devices.Support for New Site LAN & WAN Infrastructure installation or...